Yardi Support Specialist - 5566

Guardian Real Estate Services LLC•Portland, OR

7d•Hybrid

About The Position

The Yardi Support Specialist is responsible for providing technical and operational support for business systems, troubleshooting issues, assisting with system updates, and ensuring efficient system functionality. The ideal candidate is a problem-solver with strong analytical skills, excellent communication, and the ability to collaborate across multiple departments.

Requirements

High school diploma, required.
Accounting or bookkeeping experience, required.
Yardi software experience, highly recommended.
Strong problem-solving skills with keen attention to detail.
Ability to communicate technical concepts in a user-friendly manner
Proficiency in Microsoft Office Suite (Excel, Word, Outlook, etc...)
A minimum of one (1) year of experience in business systems support, IT helpdesk or similar role, recommended.
A minimum of one (1) year of experience in a real estate related industry, recommended.

Responsibilities

Provide frontline support and resolve support requests through the Guardian Helpdesk, ensuring efficient and accurate resolution of system related support needs including: Correcting resident ledgers, Addressing technical support requests, Auditing Accounts Receivable reports to identify and resolve discrepancies in collaboration with Community Managers, Regional Property Managers and Accounting Staff, Vendor Management.
Provide guidance and training to personnel on Yardi software, ensuring effective utilization of system functionality, best practices and process improvements.
Regularly interface with users to assess system needs and implement improvements for efficiency and functionality.
Work closely with internal teams to identify system inefficiencies and recommend improvements.
Document system processes, user guides, and troubleshooting steps to enhance team knowledge.
Support data management efforts, including data entry, validation, and reporting.
Support the Director of Business Systems with special projects, system implementations and enhancements as needed.
Follow and adhere to Guardian and client policies and procedures.
Active participation in Teams meetings.
Attend and participate in training classes.
Develop and submit an action plan to supervisor to ensure seamless coverage during absences.
Ensure adherence to best practices in all applicable processes to maintain efficiency and consistency.
Support the Director of Business Systems with special projects, system implementations and strategic initiatives.
Actively participate in team meetings, contributing insights and collaborating on solutions.
Engage in cross-departmental communication to gain a deeper understanding of processes and enhance workflow integration.
Attend and participate in professional development and training opportunities to stay current with industry best practices.
Work independently with a high degree of autonomy, demonstrating strong problem-solving and decision-making skills.
If allowed to work remotely, maintain flexibility to work in-office as needed to support key projects and initiatives