Senior Yardi Support Specialist

Envolve LLC•Atlanta, GA

6h•Remote

About The Position

Envolve Community Management owns and professionally manages apartment communities located throughout the southeastern United States. We are a company whose success is measured by our residents' satisfaction in making their apartment homes and community a great place to be. Envolve offers a wide variety of opportunities from residential apartment management, leasing, maintenance and more. We, the Envolve team are recruiting friendly self-motivated individuals with positive attitudes and a drive to succeed, to join our growing company. We are currently searching for a Senior Yardi Support Specialist to work remotely. This is a full-time remote role for a Senior Yardi Support Specialist. The Senior Yardi Support Specialist will be responsible for providing technical and customer support, troubleshooting Yardi software issues, and ensuring effective communication with the Yardi Support team and users.

Requirements

Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
7+ years of Yardi Voyager experience including administration and user
7+ years of residential and/or affordable support
Experience with Yardi custom reporting and SQL scripting within a Yardi database
Experience with ETL, Y2Y and/or custom importing
Strong Technical Support and Customer Support experience
Excellent communication skills to ensure successful resolution to internal client issues
Must be able to work independently and in a team environment
Attention to detail and problem-solving skills
Solid time management and organizational skills to efficiently complete assigned tasks
Ability to interact professionally with a diverse group of co-workers
Analytical, interpretive and troubleshooting skills
Proficient in Microsoft Office Suite

Nice To Haves

Experience supporting the following Yardi Products: Voyager 7, Voyager 8 / Elevate, Residential, Affordable / Compliance Manager, Financial, RentCafe, Procure to Pay, CRMIQ, Maitenance ID, ForecastIQ

Responsibilities

Resolve escalated tickets from the Tier 1 Yardi support queue.
Resolve at least 70% of tickets within their ticket queue.
Escalate complex issues with proper documentation to the Tier 3 Yardi support queue or Yardi Systems.
Serve as a backup to the Tier 1 Yardi support queue.
Provide advanced support for all the Yardi products Envolve utilizes.
Mentor and guide Tier 1 Yardi Support Specialists with a patient, supportive, and compassionate approach.
Complete resident ledger and accounting updates.
Develop and maintain custom Yardi reports.
Write SQL queries, stored procedures, and scripts to extract and analyze system data.
Create automated reporting packages using Report Scheduler and other Yardi tools.
Troubleshoot data integrity issues and resolve discrepancies in Yardi databases.
Monitor system performance, troubleshoot errors, and ensure data integrity.
Analyze business workflows and recommend improvements to system usage and configuration.
Document solutions and maintain the knowledge base.
Provide user account support and access management.
Test and implement new Yardi
Work with interface vendors to establish and maintain Yardi data
Assist with onboarding new properties and associated
Analyze support tickets and work with department heads to create opportunities for additional training.
Assist with end user training and development of training guides.
Travel to property sites, corporate offices, seminars, events, or any other work-related needs when requested by their supervisor.
Assist supporting non Yardi software when requested by their supervisor.
Other duties, as assigned.