Xfinity Mobile Retail Service Associate

Comcast Resume • Spring, TX

6d

About The Position

The Retail Service Associate supports the store team in delivering a high-quality customer experience across mobile, operational, and transactional activities. The role serves as a technical and operational resource, helps maintain a clean and efficient store, and provides customer support for mobile products and services. Responsibilities include mobile activation, customer education, troubleshooting, escalations, and supporting store operations so customers leave confident in their Comcast products and services.

The position also supports customer check-in, device demonstrations, store resets, merchandising, inventory readiness, quick device swaps, equipment returns, and on-demand delivery and pickup handoffs. The associate is expected to follow Comcast Operating Principles, promote digital options, learn and advocate for Comcast products and tools, collaborate with teammates, participate in the Net Promoter System, drive operational excellence, and foster an inclusive culture.

Requirements

• High school diploma or GED.
• 0–2 years of relevant work experience.
• Communication skills.
• Critical thinking and problem-solving skills.
• Customer-focused approach.
• Professional integrity.
• Resilience and self-motivation.
• Teamwork skills.
• Technical knowledge.
• Workplace organization.

Responsibilities

• Activate new devices and bring-your-own devices to the network, and guide customers through tablet setup and connectivity options.
• Support activation and pairing of wearable devices.
• Educate customers about accessories and add-ons, and demonstrate device features and capabilities.
• Troubleshoot and resolve complex device or service issues, including escalations.
• Help customers secure accounts, replace lost or stolen devices, and recover access using appropriate tools and verification.
• Transfer contacts, emails, and media; reset passwords; and activate and configure SIM or eSIM connectivity.
• Perform in-depth diagnostics and process returns, exchanges, warranty claims, and replacements in accordance with company policies.
• Keep devices, counters, accessories, and walkways clean, functioning, and accessible.
• Stage Xfinity Mobile on-demand deliveries and BAPIS pickups accurately, facilitate handoffs, and identify accessory or add-on upsell opportunities.
• Check in customers and provide hands-on device and feature demonstrations.
• Support store resets, merchandising, visual standards, product placement, and operational readiness.
• Inspect back-of-house areas to ensure inventory is clean, secure, and properly placed.
• Facilitate quick device swaps and process equipment returns efficiently and compliantly.
• Follow Comcast Operating Principles, own the customer experience, and promote digital options.
• Collaborate with teammates, participate in huddles, callbacks, and feedback loops, drive operational excellence, and support an inclusive culture.

Benefits

• Eligible employees receive benefits; details are available in Comcast’s compensation and benefits summary.
• Most non-sales positions are eligible for a bonus; most sales positions may be eligible for commission under an applicable plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED