WW SA Leader, Agentic Workspaces, Applied AI Solutions, SA Team

Amazon • Arlington, VA

5d • $201,000 - $299,200 • Remote

About The Position

Amazon Web Services (AWS) is seeking a Senior Manager of Solutions Architecture to lead the Worldwide Agentic Workspaces Solutions Architecture team within Applied AI Solutions (AAIS). This role involves leading a globally distributed team of Specialist Solutions Architects who advise enterprise customers on adopting Amazon WorkSpaces, WorkSpaces Thin Client, and emerging agentic desktop and automation solutions. The position owns the technical strategy, customer engagement model, and field enablement for the Agentic Workspaces SA practice, collaborating with Service, GTM/Business Development, and Product leadership to drive adoption. The role focuses on defining how Solutions Architects engage customers in desktop-as-a-service, intelligent workspace automation, and AI-powered end-user computing, building technical standards, reference architectures, and pioneering new solutions at the intersection of end-user computing and agentic AI. This is a leadership role for someone with deep infrastructure expertise and emerging AI capabilities, experience in end-user computing or desktop virtualization programs, and a desire to shape the future of intelligent, autonomous workspace solutions.

Requirements

• 7+ years of management of technical, enterprise customer facing resources or equivalent experience
• 7+ years of infrastructure architecture, database architecture and networking experience
• Bachelor's degree
• Deep technical knowledge of end-user computing technologies including desktop virtualization (VDI), desktop-as-a-service (DaaS), workspace management, and endpoint security

Nice To Haves

• Experience architecting, migrating, transforming or modernizing customer requirements to the cloud

Responsibilities

• Lead and develop a high-performing team of Specialist Solutions Architects focused on Agentic Workspaces and end-user computing, providing technical mentorship, career development, and performance management across multiple geographies.
• Own the worldwide SA strategy for Agentic Workspaces, defining engagement models, technical readiness programs, and customer success frameworks that scale globally across AMER, EMEA, and APJ.
• Serve as the senior technical advisor to enterprise customers evaluating and deploying Amazon WorkSpaces, WorkSpaces Thin Client, and agentic desktop solutions, engaging directly with CIOs, CTOs, and VP-level technical decision-makers.
• Drive customer adoption and competitive defense by developing differentiated architectures, proof-of-concept engagements, and migration strategies that position AWS favorably against Citrix, VMware Horizon, Microsoft AVD/W365, and emerging AI-native workspace providers.
• Pioneer agentic workspace solutions by partnering with the Service Team and Product to define how autonomous AI agents integrate with desktop environments, enabling intelligent automation, self-healing workspaces, and AI-assisted end-user experiences.
• Build and scale field enablement programs including training, certification, solution assets, and reusable architectures that multiply SA expertise across the broader AWS field organization and partner ecosystem.
• Influence product roadmap by synthesizing customer feedback, competitive intelligence, and field insights into actionable recommendations for Service Team leadership, ensuring the product evolves to meet enterprise requirements.
• Establish and maintain the technical bar for the team through architecture reviews, design standards, and engagement quality frameworks that ensure consistent, world-class customer outcomes.
• Partner cross-functionally with GTM/Business Development, Partner SA, Professional Services, and Account teams to drive pipeline creation, accelerate deal velocity, and expand the Agentic Workspaces footprint across strategic accounts.
• Represent AWS externally as a thought leader through customer executive briefings, re:Invent sessions, blog posts, and industry engagements that establish AWS as the leader in intelligent end-user computing.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager