WRC Business Systems Supervisor

Oakland County•Waterford, MI

10d•Hybrid

About The Position

Oakland County is seeking a skilled Business Systems Supervisor for the Water Resources Commissioner’s Office. This hybrid position involves leading the performance, integration, and reliability of critical business applications. The role requires a systems expert to manage and support the WRC’s largest and most complex software systems, including asset management and enterprise applications like Esri ArcGIS. You will serve as a Subject Matter Expert (SME) for system integrations, oversee technical staff, analyze business processes for optimal efficiency, and collaborate with various county departments and vendors. This is an opportunity to play a critical role in supporting community infrastructure and services, work with advanced systems, and lead innovation in how systems support business operations.

Requirements

Possess a Bachelor’s degree from an accredited college or university with a major in Computer Science, Information Systems, Business Administration, or a related field of study, and at least five (5) years of relevant full-time work experience, including two (2) years managing the support and implementation of commercial off-the-shelf IT applications.
OR Possess an Associate’s degree or equivalent education from an accredited college or university including four computer or information systems courses, and at least seven (7) years relevant, full-time work experience, including four (4) years managing the support and implementation of commercial off-the-shelf IT applications.
Ability to communicate technical and complex information both verbally and in writing.
Ability to establish and maintain cooperation, understanding, trust, and credibility.
Ability to perform multiple tasks.
Attention to detail due to highly critical tasks.
Ability to operate a motor vehicle and/or be a passenger.

Nice To Haves

Previous team leadership and/or supervision experience preferred.
Knowledge of Tyler Technologies EnerGov, Trimble Cityworks support, maintenance, and integration with other solutions.
Strong knowledge of IT principles, methods, and practices.
Strong oral and written communication skills.
Experience creating process/data mapping diagrams using Visio or similar software.
Demonstrated ability to work well under pressure and adapt to changing circumstances.
Considerable strong interpersonal and problem-solving skills.

Responsibilities

Lead the implementation, support, and maintenance of the WRC’s largest and most complex software systems, including asset management and enterprise applications like Esri ArcGIS.
Serve as the Subject Matter Expert (SME) for system integrations between WRC applications and other County platforms.
Oversee and support technical staff, ensuring timely resolution of user questions, issues, and system requests.
Analyze and understand business processes across all WRC divisions to ensure systems are configured for optimal performance and efficiency.
Collaborate with Oakland County Information Technology, vendors, and internal partners such as Purchasing, Fiscal Services, and the Treasurer’s Office.
Lead WRC working groups to align overall business processes.
Utilize countywide and department-specific software tools to support operations and continuous improvement.
Ensure that WRC software solutions are configured to support the appropriate business processes of the users.
Provide recommendations to Managers to improve business processes.
Identify and execute software configuration changes that are required to complete workflows and processes.
Ensure staff is trained with the latest information so that they can quickly address end-user software problems and questions.
Provide coaching and supervision to support employees to sustain/improve their performance.
Build and sustain a collaborative and team-oriented work environment.
Perform project management duties for upgrades and implementations of new applications.
Provide technical guidance to other staff assigned to projects.
Configure and deploy required system enhancements.
Work with vendors to execute system upgrades.
Create and perform preliminary software testing to determine if an upgrade is ready for User Acceptance Testing (UAT).
Train users in the operation of their upgraded software system to ensure that they are ready for UAT.
Create a comprehensive UAT plan and ensure its execution by end users.
Work with end users to develop requirements for reports and dashboards.
Develop quality control reporting to ensure that users are using the system correctly and efficiently.
Work with users to understand their business process flows and to seek improvement from the design and utilization of their software application.
Act as a liaison between the WRC and Oakland County Information Technology.
Create or modify reports using a variety of report generating software packages such as Power BI and Crystal Reports or similar software.
Export system data for analytics.
Work outside of normal business hours when required for implementations, upgrades, or emergency troubleshooting.
Utilize current countywide and/or department specific software to complete assignments.
May perform IT needs assessments and prepare IT project Scope and Approach and ROI Cost savings documents.
May be required to review Scope of Services or other legal contractual documents.
May validate and process vendor invoices.