Wraparound Lead - Starkville MS

Canopy Careers•Starkville, MS

11d

About The Position

Canopy Children's Solutions is a nonprofit provider of children's behavioral health, educational, and social service solutions. The Wraparound Lead delivers high-fidelity Wraparound care coordination to children and families with complex mental health challenges while providing supervision and operational support to Wraparound Facilitators. The role builds strength-based relationships with families and helps create a supportive team of family, community, professional, and cross-system supports to develop and maintain a holistic plan of care. The Lead maintains a modified family caseload based on supervisory responsibilities: up to 8 families with one supervisee, up to 5 with two supervisees, and up to 3 with three supervisees (the maximum). The role also provides reflective supervision and coaching to up to three facilitators, supports fidelity to Wraparound values and applicable standards, and contributes to regional and organizational operations, quality assurance, reporting, and cross-agency coordination. On-call support is provided 24/7 and may require evening or weekend work.

Requirements

Experience or ability to deliver high-fidelity Wraparound services aligned with family voice and choice, team-based planning, and strengths-based care.
Ability to provide reflective supervision and coaching to up to three Wraparound Facilitators.
Ability to support fidelity to Wraparound values and Medicaid/DMH standards.
Ability to provide 24/7 on-call support; the role may require evening and weekend work.

Responsibilities

Engage families and educate families, children, youth, and team members about the Wraparound process, principles, and expectations.
Gather family and system information to develop the Family Story and Family Vision for presentation at the first Wraparound Team Meeting.
Complete the initial Crisis Management Plan within 24 hours of admission.
Identify and engage natural, informal, and formal supports to participate in Wraparound Team Meetings.
Maintain team cohesiveness and foster supportive, positive communication among team members and families.
Facilitate Wraparound Team Meetings at least every 30 days, or more frequently as needed.
Prepare and distribute meeting agendas, handouts, plans, and other materials, and ensure team participation or feedback.
Follow up with team members between meetings to monitor tasks, identify and remove barriers, and revise plans as needed.
Facilitate development of a Wraparound Plan that reflects family voice, strengths, crisis planning, and progress toward desired outcomes; ensure the family receives, reviews, and signs off on each revision.
Provide 24/7 on-call support, which may involve evening or weekend work.
Link families to community resources and referrals and help them access transportation when needed in a safe, responsible manner.
Guide teams to keep supports and services aligned with changing family needs.
Participate in coaching, training, supervision, CREST evaluations, documentation, and required reporting; implement supervisor feedback.
Support marketing and outreach efforts and complete assigned quality assurance activities.
Provide reflective supervision and coaching to up to three Wraparound Facilitators; conduct check-ins, support morale, troubleshoot barriers, and onboard and mentor new staff.
Coach and consult with facilitators to support fidelity to Wraparound values and Medicaid/DMH standards.
Attend team supervision, facilitate peer learning, and promote a positive, collaborative staff culture.
Participate in chart reviews and fidelity audits using the Supervisor Checklist and COMET, and help address performance gaps.
Provide crisis-support backup for facilitators when they are unavailable.
Monitor team caseloads, admissions, discharges, KPIs, and regional incidents; follow incident-reporting protocols and notify stakeholders.
Collaborate with Wraparound Supervisors and Directors on operational goals, regional, solution, and organizational KPIs.
Help track team KPIs and support monthly reporting and data validation.
Coordinate team communication and work with CPS, MYPAC, Admissions, and other partners; support transitions and warm hand-offs across service levels.
Collaborate with the admissions team on referral, outreach, and utilization-management duties.
Perform other duties as assigned.