WPPA OFFICE ASSISTANT

White Plains Hospital•Village/Town of Mount Kisco, NY

7d•$23 - $34•Onsite

About The Position

This non-exempt position performs a variety of office and clerical duties and communicates with patients, families, physicians, providers, outside facilities, and other individuals to support efficient practice operations. The role supports patient scheduling and records management, responds to telephone inquiries, maintains office files and systems, and participates as a member of the patient care team.

Requirements

High school education or GED.
Less than one year of previous patient relations experience required.
Less than one year of general office experience required.

Nice To Haves

Less than one year of previous physician practice patient experience preferred.
Basic medical terminology, electronic scheduling, and electronic medical record experience preferred; low proficiency.

Responsibilities

Understand and adhere to WPH Performance Standards, Policies, and Behaviors.
Schedule and confirm patient appointments and arrivals using the Practice Management System when available.
Send and receive patient records and documents; schedule surgical procedures and tests; obtain pre-certification for health care services; verify insurance coverage and patient demographics; scan documents; and manage and update charts to ensure information is complete.
Answer the telephone, relay messages, and provide information when necessary.
Maintain files and assist in establishing office systems.
Order office supplies.
Operate related office equipment.
Attend meetings and take and distribute minutes.
Fulfill organizational responsibilities, including respecting and promoting patient rights, responding appropriately to emergencies, and communicating patient- or staff-related concerns and problems to the immediate supervisor.
Adhere to White Plains Hospital infection control standards, including hand hygiene.
Use appropriate decision-making steps, including recognition and prioritization related to patient care and practice issues.
Collaborate and communicate with the health care team.
Complete annual mandatory requirements, including Occupational Health Requirements.
Attend mandatory in-services.
Participate as a member of the patient care team, including daily huddles and regular scheduled practice team meetings.
Use cost-containment practices.
Prepare and maintain various statistical data as needed.
Perform other duties as assigned.