WPPA Office Assistant

White Plains Hospital•White Plains, KY

2d•$23 - $34•Onsite

About The Position

This non-exempt position performs diversified office and clerical duties while maintaining efficient, positive communication with patients, families, physicians, providers, outside facilities, and other individuals. The role supports the practice’s administrative operations and patient care team.

Requirements

High school education or GED required.
Less than one year of previous patient relations experience required.
Less than one year of general office experience required.

Nice To Haves

Less than one year of previous physician practice patient experience preferred.
Basic medical terminology, electronic scheduling, and electronic medical record experience preferred; low proficiency.

Responsibilities

Understand and adhere to WPH Performance Standards, Policies, and Behaviors.
Schedule and confirm patient appointments and arrivals using the Practice Management System when available.
Send and receive patient records and documents; schedule surgical procedures and tests; obtain pre-certification for health care services; verify insurance coverage and patient demographics; scan documents; and manage and update charts to ensure information is complete, as assigned.
Answer telephone calls, relay messages, and provide information when necessary.
Maintain files and assist in establishing office systems.
Order office supplies.
Operate related office equipment.
Attend meetings and take and distribute minutes.
Fulfill organizational responsibilities, including respecting and promoting patient rights, responding appropriately to emergencies, and communicating patient- or staff-related concerns and problems to the immediate supervisor.
Adhere to White Plains Hospital infection control standards, including hand hygiene.
Use appropriate decision-making steps, including recognition and priority setting relating to patient care and practice-based issues.
Collaborate and communicate with the health care team.
Complete annual mandatory requirements, including Occupational Health Requirements.
Attend mandatory in-services.
Participate as a patient care team member, including taking part in daily huddles and regularly scheduled practice team meetings.
Use cost-containment practices.
Prepare and maintain various statistical data as needed.
Perform other duties as assigned.