Worship Technical Specialist

Lifeway Christian Resources•Remote,

11d•Remote

About The Position

Lifeway is seeking a Worship Technical Specialist to serve as a key resource for Lifeway Worship, blending technical expertise with a heart for ministry to support churches and worship teams across the country. In this role, you will manage digital and physical worship assets, provide advanced technical support for LifewayWorship.com, and collaborate with programmers, legal, and ministry leadership on strategic worship initiatives. This is a unique opportunity for someone who understands both the technical and ministry dimensions of worship resource development and wants their work to have lasting impact in the local church.

Requirements

Bachelor's degree in Computer Science, Digital Media, Music, or a related field, required
Ability to travel to the Middle Tennessee area 2-4 times annually for team gatherings
3+ years of experience in technical support, digital media, or a related field
Experience in local church music ministry
Experience in web design and development
Technical troubleshooting and web platform support
Digital asset management and organization
Vendor coordination and order fulfillment
Clear written and verbal communication across phone, chat, and email
Actively involved in an evangelical Christian church

Nice To Haves

Familiarity with rights and royalty administration for digital media
Experience with regression testing or software QA processes
Experience with audio editing for worship or church sound systems
Background in content development for digital ministry platforms

Responsibilities

Lives out Lifeway’s mission and values, showing deep commitment to Kingdom work
Provide advanced technical support for LifewayWorship.com via phone, chat, and email, resolving escalated issues for customers, church partners, and internal support teams
Serve as the primary liaison for the Lifeway Worship Customer Service Teams channel, assisting Church Sales & Support Specialists with complex or escalated cases
Investigate and resolve technical and product-related customer inquiries, maintaining a support spreadsheet to ensure timely follow-ups and accurate records
Manage all digital and physical worship assets, including archive organization, duplication of physical masters, artwork development for vendor relationships, and custom audio edits for church sound systems
Partner with the Legal team to ensure rights and royalties for worship assets are properly administered
Coordinate shipping, tracking, and fulfillment of vendor orders and sample products in partnership with the Order Research team
Oversee One Source administration for Canon accounts and manage Metro 2 mailing list memberships to maintain database accuracy
Collaborate with programmers on regression testing, bug fixes, and feature support for LifewayWorship.com
Support and lead new Lifeway Worship initiatives in partnership with the Project Team Leader, including content development and ministry partnerships
Continuously evaluate and recommend improvements to technical support systems, digital resource management, and customer service processes