Workstream Leader - COPA

DXC Technology • TWCON - Teleworker/Offsite - CAN - ON, ON

4d

About The Position

This role is for a Workstream Leader focused on COPA, responsible for program recovery and execution. The individual will take end-to-end ownership of a delayed and over-budget transformation program, with an immediate focus on UAT defect burn-down and schedule recovery. The role requires diagnosing root causes, managing a realistic recovery plan, and maintaining an adequate staffing model. The leader will also drive development, QA, and functional teams through build-test-fix cycles, manage UAT defect triage, and ensure fixes are integrated efficiently. Collaboration with offshore leads, support for off-hour calls and weekend cycles, and clear communication with stakeholders are essential. The role also involves partnering with Cutover and Operational Readiness teams, ensuring UAT exit criteria align with go-live needs, and validating system readiness. Team leadership, coaching, and reinforcing a delivery culture are key aspects of this position. DXC Technology is committed to fostering an inclusive environment and offers reasonable accommodation for qualified individuals with disabilities.

Requirements

• 10+ years of experience in application development and delivery, with a strong technical foundation, including exposure to C/C++ and cloud-managed applications.
• Hands-on technical background in application development, with the ability to engage deeply in architecture, design, and problem resolution.
• Experience with application modernization, including migrations from mainframe-centric environments to modern cloud technology stacks.
• Proven expertise in technical defect resolution, including memory leak identification, performance tuning, and system optimization.
• Experience working with CI/CD pipelines and modern DevOps practices.
• 8+ years of demonstrated success leading and recovering late-stage or at-risk enterprise transformation programs.
• 8+ years of experience leading development and testing for complex, highly integrated systems, with preference for mainframe, legacy platforms, and cloud-based ecosystems.
• Deep experience managing UAT cycles, defect triage, stabilization phases, and release readiness.
• Strong understanding of critical path management, burn-down charts, and delivery metrics to drive programs to successful completion.
• Experience managing large, cross-functional teams of 100+ resources.
• Senior leader capable of balancing strategic oversight with hands-on technical expertise.
• Proven success working with offshore and distributed teams across global time zones, particularly India.
• 5+ years of solid Agile delivery experience, with a pragmatic approach to applying governance and controls when required for program recovery.
• Familiarity with Jira, Confluence, release tracking tools, and delivery dashboards.
• Comfortable operating at both executive and technical levels, with the ability to clearly communicate complex topics.
• Experienced in developing executive-level presentations, status reports, and leadership-facing materials.
• Calm, decisive leader who performs effectively in high-visibility, high-pressure environments.
• Strong analytical and problem-solving skills, with the ability to assess complex situations and drive effective solutions.
• Proactive self-starter who takes ownership and accountability for outcomes.

Nice To Haves

• Airline or transportation industry experience is a plus.

Responsibilities

• Take end‑to‑end ownership of a delayed and over‑budget transformation program, with immediate focus on UAT defect burn‑down and schedule recovery.
• Quickly diagnose root causes across development, testing, environments, data, and dependencies.
• Manage and execute a realistic recovery plan with clear milestones, critical‑path focus, and measurable exit criteria.
• Maintain staffing model to ensure adequate staffing with right skills along with cost.
• Lead development, QA, and functional teams through tightly managed build–test–fix cycles.
• Drive daily triage of UAT defects, prioritizing by business criticality and cutover risk, including tracking and reporting of data.
• Ensure fixes are developed, tested, and integrated into the daily master build with minimal rework.
• Enforce execution discipline across code quality, regression testing, and environment readiness.
• Work closely with offshore leads to align developers and testers against daily priorities.
• Support off‑hour calls and weekend cycles as required to sustain UAT momentum and meet recovery milestones.
• Provide clear, factual, and transparent updates to Copa stakeholders and DXC leadership.
• Support weekly customer status meetings and UAT working sessions; manage scope, expectations, and risk discussions.
• Escalate issues early with recommended options and trade‑offs.
• Partner with Cutover and Operational Readiness teams to ensure UAT exit criteria align with go‑live needs.
• Validate that data, integrations, performance, and recovery scenarios are proven before cutover.
• Ensure documentation of system behavior, known limitations, and operational procedures is completed and handed over to Run teams.
• Coach team members on execution discipline, ownership, and decision‑making under pressure.
• Reinforce a delivery culture focused on accountability, transparency, and results.

Benefits

• DXC is an equal opportunity employer.
• We welcome the many dimensions of diversity.
• Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.
• DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities.
• Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
• We’re committed to fostering an inclusive environment where everyone can thrive.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed