Head of Enterprise & Integrated Workstream

Global Payments Inc.•Columbus, GA

3d•Onsite

About The Position

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. As our Head of Enterprise & Integrated Workstream you will manage a team who lead projects / initiatives supporting the company-client relationship, ensuring client satisfaction. Oversees the execution and completion of information technology solutions projects and implementations in the professional services arena. Provides budget analysis, labor planning, and coordination of activities between client and company team members. Monitors project and implementation completion from initiation through delivery to meet revenue and cost projections. Oversees performance of the implementation and client acceptance of capitalized / enterprise software systems, or system integration projects or engagements. Serves as mediator to internal issues and conflicting priorities for team members of cross-functional teams focused on the delivery of new or existing solutions to clients. Drives the integration/separation process for their functional areas of expertise, for future small and medium transactions Identifies and resolves cross-workstream issues, interdependencies and risks Acts as a thought partner to workstreams and provide support on Central TO key processes, templates and tools (as required) Engages with internal stakeholders to clarify, prioritize or escalate responses to data requests Acts as a central hub for managing specific, complex, and high-impact initiatives within a larger organizational change or M&A programs. Focused on driving project, process, and technology alignment across functions to achieve strategic objectives Focused on driving project, process, and technology alignment across functions to achieve strategic objectives

Requirements

Strong experience in managing complex projects, including planning, scheduling, and risk management
Ability to bridge technical details with non-technical stakeholders
Strong ability to analyze data, make fact-based decisions, and improve processes
Advanced skills in Microsoft Office, proficient in project management tools (e.g., MS Teams, SharePoint, Smartsheet, Jira, or Monday.com)
Data-driven approach to tracking milestones, benefits, and financial outcomes
Ability to drive action across cross-functional teams without direct authority
Navigating complexity and ambiguity
Data decision making
Global mindset
Growth orientated
Team focused
Applicants MUST be authorized to work in the U.S. We are unable to sponsor or take over Sponsorship of an Employment and/or Student Visa at this time or any time in the near future for sponsorship.

Responsibilities

Establish and maintain project structures, such as project management standards, reporting cadences, and documentation templates.
Facilitate communication between IT, legal, finance, and operational teams, ensuring interdependencies are managed and silos are broken down.
Assess the organization’s current state to help functional leaders evaluate core processes, identify gaps across people, technology, contracts, and assets, and define their future operating model.
Actively identify, document, and manage risks and issues within the workstream, escalating critical roadblocks to senior management.
Create, update, and manage dashboards and performance metrics to report on milestones, progress, and financial targets to stakeholders.
Act as a change agent, helping teams adapt to new processes and technologies.