Workstation Support Analyst
About The Position
The IT Operations unit is responsible for planning, designing, building, testing, implementing, enhancing, and supporting the Corporation’s physical and cloud environments. Supported by the Operations team, these environments include hardware and software for servers, personal computers, printers, networks (local and external), and telephones, enabling the Corporation’s mission-critical applications to remain highly available and support business functions. As a Workstation Support Analyst, you will provide support for workstation hardware, software, and attached peripherals using remote connectivity tools, and you will support access and identity management. This position adheres to ITB standards for technology, configuration change, and operations. In this position, you will report to the Service Desk Lead. Assignments include independent tasks, responding to Service Desk requests and incident tickets, and working with Corporation staff to improve the operational environment.
Requirements
- Classification: Information Systems R18
- Reports to: Service Desk Lead
- Security Screening: Required
- Full-time on-site presence required in Victoria, BC office.
Nice To Haves
- Lesser qualified applicants may be appointed at a lower level.
- An eligibility list to fill future vacancies may be established.
- Testing may be required.
Responsibilities
- Provide support for workstation hardware, software, and attached peripherals using remote connectivity tools.
- Support access and identity management.
- Adhere to ITB standards for technology, configuration change, and operations.
- Respond to Service Desk requests and incident tickets.
- Work with Corporation staff to improve the operational environment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
