Workshop Supervisor

Nikkiso Cryogenic Industries•Tomball, TX

3d•Hybrid

About The Position

The Workshop Supervisor is responsible for leading all aspects of the Nikkiso Cryogenic Services (NCS) workshop operations, ensuring the safe, efficient, and profitable execution of equipment repairs, overhauls, inspections, testing, and refurbishment activities. This position is accountable for delivering world-class aftermarket support for cryogenic pumps and turboexpander related equipment supporting the LNG, industrial gas, hydrogen, air separation, petrochemical, and clean energy markets. The Workshop Supervisor leads a multidisciplinary team of technician personnel while driving operational excellence, customer satisfaction, financial performance, and continuous improvement. This role partners closely with Engineering, Supply Chain, Field Service, Sales, Quality, and Global SHEQ to deliver exceptional customer experiences and support NCS's strategic growth objectives.

Requirements

Bachelor’s degree in engineering, Business, Operations Management, Industrial Technology, or related discipline preferred.
Equivalent technical experience will be considered.
8+ years of industrial service or rotating equipment experience.
5+ years of leadership experience in a workshop, manufacturing, or service environment.
Strong background in aftermarket service operations.
Ability to think strategically and make informed decisions.
Ability to build and effectively lead a team to achieve business objectives.
Ability to manage, motivate, and develop people within the team, through performance management and talent development.
Possess strong customer service orientation with knowledge of customer service principles and the ability to implement these to ensure customer satisfaction.
Strong commitment to understanding customer needs and providing excellent service.
Ability to quickly identify and resolve operational issues.
Strong analytical skills and ability to think creatively to find practical and efficient solutions.
Excellent verbal and written communication skills for effective interaction with different stakeholders, including presentation skills.
Ability to organize time and resources to ensure that operations run smoothly, deadlines are met, and goals are achieved.
Solid understanding of the technologies and equipment used in the service industry.
Ability to leverage technology to improve operations and enhance productivity.
Skilled in fostering teamwork and collaboration among their team members.
Promote a positive work culture, encourage open communication, and recognize and utilize the strengths of individual team members.

Nice To Haves

Degree in technical discipline preferred.
Experience supporting cryogenic equipment, LNG, hydrogen, industrial gas, or rotating equipment preferred.

Responsibilities

Provide leadership and direction for all workshop service operations.
Establish a culture centered on Safety, Quality, Accountability, Customer Focus, and Continuous Improvement.
Ensure repair, overhaul, inspection, testing, and refurbishment activities are completed safely, on schedule, within budget, and in accordance with NCS quality standards.
Manage workshop scheduling, capacity planning, and labor utilization.
Optimize workflow to maximize throughput while maintaining superior workmanship.
Support global service initiatives and standardization.
Serve as the operational leader for workshop service execution.
Partner with Sales and Repair Coordinators/Project Managers to ensure customer expectations are exceeded.
Maintain frequent communication regarding repair status, schedules, technical issues, and delivery commitments.
Resolve customer concerns quickly while maintaining long-term customer relationships.
Champion NCS's safety culture.
Ensure compliance with all NCS Global SHEQ policies, OSHA regulations, ISO standards, and customer-specific requirements.
Conduct regular safety observations, toolbox talks, audits, and risk assessments.
Ensure all workshop equipment is properly maintained, calibrated, and certified.
Drive corrective and preventive actions resulting from quality or safety findings.
Manage workshop budgets and departmental operating expenses.
Drive profitability through labor efficiency, cost control, and operational excellence.
Monitor workshop KPIs including: Revenue, Gross Margin, Labor Utilization, Productivity, On-Time Delivery, Cycle Time, Rework, Safety Performance.
Support forecasting and annual operating plans.
Recruit, develop, mentor, and retain high-performing technical professionals.
Conduct performance evaluations and career development planning.
Promote employee engagement.
Foster collaboration across workshop, field service, engineering, and operations teams.
Provide operational oversight for servicing: Cryogenic centrifugal pumps, Positive displacement pumps, Turboexpanders, Industrial gas equipment.
Ensure all work complies with OEM engineering standards and documented repair procedures.
Lead Lean Manufacturing and Continuous Improvement initiatives.
Improve workshop throughput and turnaround time.
Reduce waste and non-value-added activities.
Standardize repair procedures across workshop operations.