Workplace Technology Operation (Contractor)

Notion•San Francisco, CA

5d•Onsite

About The Position

Notion is seeking a Workplace Technology Operation contractor for our San Francisco office! As part of our growing Workplace Technology Operations team, you'll be a resourceful, security-focused, and people-centered professional who will help us continue scaling and establish best-in-class support for our end users. This individual will focus on automation opportunities and have meaningful impact on our day-to-day Workplace Technology operations while providing exceptional technical support.

Requirements

Familiarity with the use of Notion Ai or alternate AI tools (Openai, Claude, OpenClaw, etc.).
High degree of confidence troubleshooting hardware and software in a predominantly macOS environment, with additional iOS support capabilities.
High degree of confidence troubleshooting hardware and software in a predominantly Windows environment, with additional android os support capabilities
Experience administering Google Workspace, Okta, Slack, Fleet, Intune and other enterprise SaaS applications.
Understanding device connectivity (TCIP/IP), DHCP, DNS, VPN setup, and general infrastructure concept.
Clear and direct communication skills, both verbal and written, with ability to explain technical concepts to non-technical users.
Strong customer service orientation with excellent problem-solving skills, attention to detail, and the ability to communicate technical concepts to non-technical users.
Have a knack for technology tinkering and demonstrate deep curiosity and motivation for continuous learning.
3+ years of IT support or similar hands-on technical experience.
You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results.

Nice To Haves

Have familiarity with Bash or Python scripting.
Have familiarity with Git & Github.

Responsibilities

Provide comprehensive technical support for onsite SF office employees, and remote, ensuring quick resolution of hardware and software issues.
Assist with onboarding/offboarding processes, including asset management, account provisioning, and device setup.
Maintain and manage inventory of hardware (computers, monitors, peripherals) and accessories for the SF office.
Ability to support conference room AV troubleshooting and internal events.
Collaborate with peers and cross-functional teams to improve efficiency and scalability across internal governance and processes.