Workplace Solutions Manager

SPS North America • Houston, TX

6h • Onsite

About The Position

SPS is seeking a dynamic, hospitality-driven Workplace Solutions Manager to lead the delivery of integrated workplace services for a premier client location. This highly visible leadership role combines front-of-house hospitality, workplace experience, and office services operational oversight to create a seamless, engaging, and productive environment for employees, guests, and business stakeholders.
As the Workplace Solutions Manager, you will serve as the strategic leader responsible for the overall workplace environment—ensuring service excellence across reception, hospitality, meeting and event services, mail and office services, workplace operations, vendor management, and employee engagement initiatives. You will create an environment where exceptional service, operational excellence, and workplace innovation come together to support business success. This position builds upon key responsibilities traditionally associated with workplace experience leadership while expanding accountability to encompass all workplace service operations.

Requirements

• Bachelor's degree in Business, Hospitality Management, Facilities Management, Operations Management, or related field
• 7+ years of experience in workplace services, hospitality, facilities, operations, or corporate services
• 3+ years of leadership experience managing multidisciplinary teams
• Proven experience overseeing both customer-facing and operational service functions
• Strong project management, organizational, and problem-solving skills
• Exceptional communication and relationship-building abilities
• Advanced proficiency in Microsoft Office applications

Nice To Haves

• Experience supporting corporate, professional services, financial services, or Fortune 500 environments
• Exposure to integrated facilities management, workplace services, or hospitality operations
• Experience managing workplace technology and service management platforms

Responsibilities

• Create and execute a workplace strategy that enhances employee engagement, productivity, and culture
• Deliver exceptional hospitality experiences for employees, clients, and visitors
• Act as a trusted advisor to client stakeholders on workplace trends, service delivery, and employee experience initiatives
• Develop workplace programs, events, activations, and engagement opportunities that position the office as a destination
• Foster an environment that encourages collaboration, innovation, wellbeing, and inclusion
• Lead reception, concierge, conference services, hospitality, and visitor management functions
• Ensure consistent delivery of world-class guest and employee experiences
• Oversee executive visits, VIP hosting, workplace events, and catering coordination
• Establish and maintain service standards across every customer-facing touchpoint
• Drive a hospitality-first culture that exceeds expectations
• Oversee mailroom, shipping and receiving, office services, logistics, inventory, and workplace support functions
• Partner with facilities, technology, security, and food service providers to ensure seamless workplace operations
• Coordinate workplace moves, reconfigurations, and occupancy-related initiatives
• Monitor service levels, operational performance, and workflow efficiency
• Implement process improvements that increase service quality, productivity, and cost effectiveness
• Recruit, develop, coach, and manage workplace service professionals
• Build a high-performance culture focused on accountability, collaboration, and customer service
• Manage vendor relationships, contracts, and service delivery expectations
• Conduct regular team training focused on hospitality, service excellence, and operational best practices
• Establish key performance indicators (KPIs) and service-level agreements (SLAs)
• Analyze workplace data, customer feedback, and service metrics to drive continual improvement
• Manage workplace services budgets and identify opportunities for optimization
• Present business reviews, workplace insights, and performance reports to client leadership
• Lead strategic initiatives that enhance operational effectiveness and workplace satisfaction
• Realize the importance of a team working environment
• Communicate and work effectively across all service line teams of the site (SPS, other service providers and customer functions)
• Collaborate with colleagues across the company so that information is disseminated effectively
• Participate in project groups and meetings as required
• Promote the vision and values of SPS
• Transfer best practice
• Use the site to promote and further develop SPS

Benefits

• Medical
• Dental
• Vision
• HCFSA
• DCFSA
• HSA
• Commuter Transit and Parking Pre-Tax Plans
• Supplemental Life Insurance
• Accident Insurance
• Critical Illness
• Hospital Indemnity
• Legal Program
• Identify Theft Protection
• Pet Discounts
• Pet Insurance
• Group Home and Auto Insurance
• EAP
• Short Term Disability
• Life Insurance
• Education Discounts
• 401k w/ matching
• Entertainment Discounts
• Paid Time Off
• Bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level