Workplace Services Coordinator

CrowdStrike•Arlington, VA

4d•Onsite

About The Position

As a member of the Global Real Estate & Workplace Services team (GREWS), the Workplace Services Coordinator must have a passion for hospitality and customer service, ensuring every in-office experience is functional, productive, and memorable for our fellow CrowdStrikers. The individual must maintain a continuous focus on maintenance and upkeep, all departmental vendor relations, and overall fit and functionality of our CrowdStrike office spaces. The individual must have the ability to work independently on various projects from conception to completion, adhere to pivotal business and operational timelines, and work through a variety of activities and confidential matters with discretion.

Requirements

Minimum of 5 years professional experience Facilities Management and/or Office Services experience.
Exceptional written and verbal communication skills including ability to communicate with all levels of staff, clients, and external professionals
Ability to interact with people at all levels including senior management
Basic understanding of local building and fire codes, Fire/Life/Safety plans, and Environmental Health & Safety standards
Basic understanding of commercial MEP systems and functionalities
Basic understanding of Audio/Visual conferencing systems
Demonstrated ability to work independently and prioritize multiple, high-priority tasks
Unimpeachable judgment and discretion in handling confidential information
Flexibility to perform job tasks outside of job description when necessary
Keen attention to detail with the ability to juggle multiple priorities
High level of integrity and ethics with the ability to maintain confidentiality
Strong working knowledge of Google and Microsoft Office Suite
Basic knowledge of or experience in cyber security
Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Nice To Haves

Previous hotel/hospitality front-of-house experience is also welcomed

Responsibilities

Serve as a main point of contact for visitors, greeting and welcoming guests to the site, directing them appropriately and notifying company employees of the visitor arrival
Executes on all in-office workplace service events and/or employee activities, partnering with larger GREWS team members to ensure experiences are timely and fair for all
Assists with company local events & meetings (onsite/offsite conference room reservations, catering, décor, coordination, etc.)
Manage conference room scheduling and work effectively with meeting hosts during planning process, comprehensive of information sharing related to catering and A/V capabilities
Coordinates all aspects of onsite conferencing and meeting, including the configuration and setup of physical spaces including training and conference rooms
Assists and aligns closely with IT/Helpdesk/EA/HR teams in support of setting up conference rooms, training rooms for corporate meetings, recruiting events, leadership functions, sales conferences, specialty events, etc. as required
Supports new-hire and onboarding process including workspace preparation, arrival and access credentials, and site familiarization
Maintains security by following approved procedures, in partnership with Global Physical Security
Maintains safe and clean reception area, break area, conference rooms, and all other workspaces
Serve as the local subject matter expert for visiting staff as it relates to hotels, restaurants, team building activities, and general area knowledge
Administers back-of-house facilities operations including general FF&E maintenance and MEP issues with responsible parties (landlord/property management, vendors, contractors, consultants, etc.). Includes holding vendors accountable to service level agreements and meets with each to review deliverables on a recurring basis
Meets and collaborates with business unit representatives and stakeholders on a regular basis. Responds to all workplace inquiries, assess needs or issues, and takes the necessary corrective action. Follow-up with proper leadership escalation or documentation where necessary
Acts as a liaison with Landlord/Property Management regarding all back-of-house maintenance issues. Champions a recurring meeting with all parties to ensure effective communication of property/building processes, maintenance events, and projects
Monitor and maintain office equipment in partnership with the IT department (printers, shredders, etc.) where applicable
Maintains accurate inventory levels and procures office supplies; including but not limited to snacks/supplies for break area, copy center, shipping/courier supplies
Receives, sorts and forwards incoming mail. Maintains and routes publications
Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)
Assists GREWS leadership with OpEx budgeting, forecasts monthly expenses and monthly reporting in partnership with Finance
Serve as logistical POC for upcoming relocation to new office space in 2027, pending project completion
Partner with GREWS leadership on future office opening at new location, including day 1 readiness as well as development of processes and procedures
Lend daily operational support, in remote capacity, to smaller service office locations within adjacent states/regions. This currently includes Toronto.

Benefits

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe
health insurance
401k
paid time off
bonuses
equity grants