Workplace Operations Program Manager
About The Position
The Workplace Operations Program Manager is responsible for leading and scaling programs that span the Workplace Operations organization. This role operates across functions and geographies, owning programs end-to-end while building the structure, processes, and tools that enable the broader team to operate consistently and at scale. This is a cross-functional role that requires strong program management fundamentals, independent judgment, and the ability to influence stakeholders without direct authority. The ideal candidate is comfortable working in ambiguous environments, skilled at building clarity and alignment, and motivated by improving how teams operate and deliver for employees globally.
Requirements
- 8-10+ years of experience in program management, workplace operations, or a closely related field
- Demonstrated track record of independently owning and delivering multiple complex, cross-functional programs simultaneously
- Experience managing programs with global reach, including stakeholder alignment across functions, regions, and seniority levels
- Strong systems-thinking and process-design skills; ability to build structure and clarity in fast-moving, ambiguous environments
- Proven ability to influence without direct authority across teams and organizational levels
- Experience developing policies, playbooks, and operational tooling for distributed teams
- Strong analytical skills; comfortable using data to measure program performance and drive decisions
- Excellent written and verbal communication skills with the ability to tailor messaging to diverse audiences
- Proficiency with program and project management tools (e.g., Airtable, JIRA, or equivalent)
- Familiarity with AI tools and emerging technologies that improve operational workflows, with an ability to identify practical applications that drive efficiency and better decision making across programs
- Customer service orientation and a commitment to delivering a high-quality employee experience
- Comfortable operating with autonomy in a high-visibility environment with senior stakeholders
Responsibilities
- Own and manage a portfolio of cross-functional programs with global scope, driving delivery from inception through ongoing operation and continuous improvement
- Develop and maintain program-level policies, processes, playbooks, and operating standards that enable the Workplace Ops team to deliver consistently across regions and functions
- Lead cross-functional workstreams in partnership with teams across the organization, ensuring Workplace Ops priorities are clearly represented, aligned, and delivered
- Identify gaps in current program offerings and proactively develop solutions, often without an established playbook
- Build and scale operational tooling, workflows, and internal resources that improve team effectiveness and the consistency of the employee-facing experience
- Develop measurement frameworks and synthesize data and feedback to assess program performance, identify improvement opportunities, and inform strategic decisions
- Support the team’s internal operating model by contributing to goal-setting, roadmap development, and team ways of working
- Manage vendor relationships and provide direction where relevant to program delivery, ensuring alignment to Airbnb standards
- Serve as a thought partner to Workplace Ops leadership on organizational priorities, team capacity, and program strategy
- Communicate effectively across all levels of the organization, translating complex operational topics into clear guidance and actionable recommendations
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
