Workplace & Operations Coordinator

Hawke Media•Santa Monica, CA

20h•Onsite

About The Position

The Operations Coordinator will play a pivotal role in facilitating seamless experiences for employees, clients, and guests. This role balances office operations, employee experience, and general operations. This position will work closely with Hawke Media’s operations team (General Ops, People, and IT) as well as leadership from across the organization to ensure processes are set up, adhered to, and continuously improved upon with the ultimate goal of improving client and employee relationships. Ideal candidates are organized, proactive, and hospitality-minded, with the ability to multitask and support both operational and light technical needs.

Requirements

1–2 years of experience in workplace operations, office management, IT support, or related role.
Strong organizational and multi-tasking skills.
Clear communication skills, both written and verbal.
Proficiency with Google Suite (Docs, Sheets, Calendar, etc.).
Customer-service orientation and a proactive “can-do” attitude.
Willingness to learn and grow technical knowledge to support workplace needs.
Applicants must be authorized to work in the United States at the time of hire and throughout employment, without employer-sponsored visa support, as this role is not eligible for sponsorship.

Responsibilities

Serve as the employee-facing contact for day-to-day office and resource questions.
Champion cultural initiatives by supporting employee engagement programs, wellness activities, and team traditions.
Partner with People Ops to foster a positive workplace experience, including planning recognition moments, coordinating cultural celebrations, and amplifying company values in day-to-day office interactions.
Act as the office point of contact for vendors (cleaning crews, building management, etc.).
Manage supply inventory and office essentials (printer ink, HDMI cords, kitchen stock, etc.) and place recurring orders.
Receive, sort, and distribute mail and packages.
Maintain a welcoming presence for guests and visitors.
Support workspace usage, desk/room setups for new hires, and assist leadership with office-related needs.
Regularly check bathrooms and common spaces to ensure they are clean, stocked, and functional.
Provide light facilities support (e.g., small office fixes, cleaning spills, emptying trash when needed).
Assist with planning and execution of onsite employee and client events (happy hours, seasonal events, team gatherings).
Draft and distribute office-wide communications.
Provide day-to-day support for simple onsite technical needs (e.g., Wi-Fi access, software installs, password resets).
Prepare and set up new hire equipment (laptops, monitors, keyboards, etc.).
Assist with tracking equipment inventory and ensuring hardware is ready for use.
Assist the operations team with data entry and general maintenance of CRM and project management tools, ensuring accurate resources and files.
Assist the operations team with team member transitions, coordinate client gifting, and ensure smooth operational workflows across accounts.
Contribute to special initiatives such as platform changes, reporting, and acquisition integration to strengthen overall service operations.