Workplace Operation Lead, SBN

Scotiabank•Toronto, ON

1d•Hybrid

About The Position

The Operations Lead is responsible for the delivery and continuous improvement of the workplace experience. The job requires skills in service delivery, continuous improvement, community management; communication building to ensure employees and visitors are engaged and productive. Responsible for all activities conducted, following governance regulations, internal policies, and procedures, and that all learnings are cycled back for future implementations. supporting the overall success of the Operations Model by working collaboratively.

Requirements

Undergraduate degree in Business Management, Operations
5 years' relevant working experience in leading a team within the financial industry
Working ability to manage several priorities simultaneously
Working knowledge of Bank accounting controls, organization and structure
Knowledge of Business Continuity Planning and Compliance Reporting
Thorough knowledge of Microsoft Office Suite applications, Power BI, OfficeSpace and Visitor Management Software

Nice To Haves

Must be flexible and adaptable to manage multiple priorities and their own workload in a fast-paced environment

Responsibilities

Provide on-site support for employees
Supporting all aspects virtually through the mastery of multiple platforms: MS Teams, Workplace, Scotiabank Live and Visitor Management System
Managing and reporting on floor capacity through the use of centralized tools – OfficeSpace
Act as a central point of contact for employees at Scotiabank North as well as internal and external guests
Co-create process flow and guidelines for receiving, evaluating and responding to all questions, complaints, suggestions and compliments.
Understand, prioritize and articulate challenges and successes of operations and assist with solution development where necessary.
Represent the operations and support to employees: Respond to emails sent to the Lead’s inbox and/or moderate SharePoint site discussions. Deliver orientation for new employees to the building of all levels.
Understand, prioritize and articulate challenges and successes of the campus and residents; assist with solution development with Management where necessary.
Overseas employee security access, locker and key database: Ensures up-to-date records of security access, keys and lockers are maintained. Promptly escalates any security issues or concerns to Security and manages the organization and input of information related to employee security access. Liaises regularly with building security and ensuring security access principles are adhered to.
Support the Operational Model and provide input to employees and the leadership program team about opportunities for reinforcing change
Develop and document processes and procedures for day-to-day operations.
Embed continuous improvement approach. Co-create and execute feedback process to input initiators and ensure wider population are kept informed appropriately.
Organize bookings and support for resident meetings, e.g., Town Halls and Social Committee events as required.
Meeting Management: Ensure conference/meetings rooms in assigned space are maintained according to operational standards. Provide orientation to meeting room technology.
Act as first point of contact for guests/visitors to the building/floor
Co-create and deliver visitor welcome protocols.
Organize and provide tours of the floor(s) to residents/visitors based on guidance provided by Management Team and Business partners.
Maintaining records of keys / security credentials relating to premises and controlling access, responsible for submitting all onboarding/offboarding badge requests. Raise with security any suspicious activity.
Proactively coordinating with Building Services or Real Estate on issues with cleaning, HVAC, lighting etc. to ensure any operational, janitorial issues are resolved quickly
Ensuring stationery/supplies are monitored and replenished
Co-create process for mail distribution, accepting and/or signing for deliveries and arranging for courier service pickup; advising residents of delivery at reception desk
Participate in the OHS committee to ensure the assigned floor has adequate Fire Wardens, First Aid Attendants and Health and Safety representatives.
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Scotiabank Code of Conduct.