Workplace Manager

Affirm • San Francisco, CA

23h • $140,000 - $190,000 • Hybrid

About The Position

Affirm is seeking an experienced and people-focused Manager to lead the day-to-day operations and evolution of our Workplace function within the broader Places & Experiences team. Based out of our San Francisco HQ office and reporting to the Senior Manager of Real Estate & Workplace, this role will focus on delivering exceptional workplace experiences that support connection, productivity, and flexibility in a remote-first environment. This leader will play a critical role in ensuring our spaces are thoughtfully operated, consistently engaging, and aligned with Affirm’s culture and ways of working.

Requirements

• 6–10 years of experience in workplace, facilities, hospitality, or office operations roles, ideally in a dynamic and hybrid/remote-first environment.
• Demonstrated people management experience with the ability to coach and develop team members.
• Experience owning multi-site or regional operations
• Strong expertise in workplace operations, employee experience, and service delivery.
• Exposure to scaling operations or building programs from scratch
• Excellent operational and organizational skills, with the ability to manage multiple priorities and stakeholders.
• Experience managing vendors and workplace budgets, with a focus on quality and efficiency.
• Strong collaboration and communication skills, with the ability to influence across functions and levels.
• Comfort navigating ambiguity and evolving workplace strategies in a hybrid environment.
• Candidates must therefore be based in the Bay Area, willing to commute or willing to relocate prior to their start date.

Responsibilities

• Own the North America workplace strategy and operating model, aligning office experience with business priorities, headcount planning, and ways of working.
• Translate company and team needs into workplace plans, including capacity, service levels, and programming across all locations.
• Make and drive decisions on workplace standards, policies, and investments, balancing employee experience, cost, and scalability.
• Establish and track key performance metrics (e.g., employee experience, utilization, vendor performance, budget adherence) and drive continuous improvement.
• Provide functional leadership across locations, ensuring consistency while adapting to local needs.
• Develop and implement workplace programs, standards, and initiatives that bring consistency, functionality, and delight to our spaces.
• Ensure offices are operated to foster collaboration, connection, and productivity for a primarily remote workforce.
• Oversee workplace policies, procedures, and service delivery to ensure operational excellence and scalability.
• Manage vendor relationships across workplace services (e.g., facilities, hospitality, office services), ensuring strong performance and cost efficiency.
• Partner cross-functionally with teams such as People, IT, and Finance to deliver holistic workplace solutions.
• Support office activations, events, and programming that strengthen culture and employee engagement.
• Contribute to workplace-related projects, including office refreshes and improvements, ensuring alignment with design standards and employee needs.
• Lead and develop a distributed Workplace team across North America, setting priorities, coaching team members, and building a high-performing function.

Benefits

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
• ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed