Workplace Experience Specialist

TQL•Cincinnati, OH

15d•$47,000 - $55,000•Hybrid

About The Position

As a Workplace Experience Specialist on TQL’s Marketing team, you will manage the hospitality, branding and visitor engagement of TQL Headquarters and all Satellite office campuses. You will ensure that employees and guests feel welcome and have a positive impression of TQL culture and property presentation.

Requirements

Bachelor’s Degree in hospitality, communication, marketing, business administration or a related field preferred
1-2 Years of Experience in hospitality
Excellent communication and listening skills
Strong abilities in customer service and relationship building
Keen attention to detail
Strong Organizational skills
Willingness to travel – this position will be required to visit all TQL locations regularly and will be required to travel at least 50% of the time
Thrive with tight timelines and limited supervision

Responsibilities

Manage and monitor the overall presentation of the TQL headquarters and Satellite offices including company branding and signage placement, hospitality, cleanliness and other building and property visuals
Partner with the facilities team by reporting any need for building improvements, updates or projects
Visit all TQL Satellite offices to ensure quality visitor experience and brand management
Manage the lighting vendor by coordinating outdoor displays, messages, exhibitions, or other seasonal showings
Maintain the calendar for all display changes
Frequently check in with office leaders and managers for any experience or branding needs
Act as a mentor to all employees operating the front desk of the TQL headquarters
Assist the marketing team with as needed including support at special events, employee engagement, promotions or other tasks
Act as a backup to the front desk as needed