Workplace Experience Manager

Cushman & Wakefield•Orlando, FL

1d•$86,615 - $101,900•Onsite

About The Position

This individual will be responsible for supporting the creation of a workplace experience program that leverages technology, workplace design, amenities, and services to help drive employee engagement and retention for our client – ensuring people feel productive, healthy, and happy in a frictionless workplace. The Experience Manager will leverage employee data (both quantitative and qualitative) to help build a program that takes the employee workplace experience to the next level, partnering with cross functional teams to implement the strongest and most meaningful solutions. This individual will be responsible for the day-to-day tasks and initiatives related to the program. The ideal candidate will be hospitality-focused, showcase a contagiously positive attitude, exceptional communication skills, and have the ability to support facilities management and operations professionals in a faced-paced environment. We are looking for a highly collaborative self-starter who will thrive in situations where he/she can interact with and help people.

Requirements

Competency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) required
Must be able to use laptop, mobile device and wireless technologies
Showcase strong business acumen
Comfortable corresponding with executive level clients, and interacting with individuals at all levels
Detail oriented, confident, self-starter with exceptional organizational skills
Maintain a “can do” mentality with the ability to act with minimal information
Demonstrate integrity, accountability, self-awareness and strong work ethic
Ability to work under pressure, while acting in a calm manner
Showcase exceptional emotional intelligence and empathy

Responsibilities

Work with cross functional teams in Facilities Management, Janitorial, Design, Space and Occupancy Planning, Strategy, and Communications to help build and implement Client-specific programs focused on delivering exceptional employee experiences in the workplace.
Help implement experience related guidelines, best practices, and standards for employees and cross-functional service teams.
Continuously evaluate and identify innovative ways to streamline and enhance service delivery to maximize the employee experience.
Support the development of short- and long-term tactical plans and programs for the innovation of workplace amenities and services based on strategic plans and user data.
Oversee the site while driving implementation of policies, procedures, and programs that will assure a well-managed, well-maintained building, placing maximum emphasis on positive response to the concerns and needs of the occupants.
Provide high touch support to employees in the workplace. This includes, providing employees with tools, support and information.
Act as the first line of response to site related concerns, troubleshoot issues, and follow up as required.
Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are employee ready.
Proactively identify needed repairs, maintenance, or updates required in the workplace.
Ensure complaints, questions, concerns and suggestions from employees are addressed and conduct follow-up, if needed.
Provide “White Glove” service to Executives and key stakeholders. Ensure prompt and efficient follow up on any issues/ requests.
Obtain voice of the customer data (quantitative and qualitative) to capture service needs.
Share information with leadership and cross functional teams.
Project an approachable and professional image in personal appearance, manner, and demeanor.
Help develop building initiatives designed to create connections between occupants.
Responsible for delivering results related to all employee experience and customer satisfaction KPIs.