Workplace Experience Manager

Schonfeld•New York, NY

12h•$100,000 - $120,000•Onsite

About The Position

We are seeking a highly organized and efficient Regional Workplace Experience Manager to work with our Global Real Estate & Facilities team in our New York City (“NYC”) headquarter office. The candidate should have deep experience in front office administration and customer service with relation to workplace experience. We are looking for a hands-on, strategic and resourceful problem solver with a proven track record of facilitating daily operations in a fast-paced environment. The Workplace Experience Manager will support key stakeholders within the firm and contribute to the overall success of our team. The Manager will lead and develop a team of five Workplace Experience Associates across New York City, Jericho, Stamford, and Miami.

Requirements

A bachelor's degree
5-8 years of office management, hospitality, and/or corporate experience
Proficiency in MS Excel and PowerPoint
Experience in workplace experience, front office administration or hospitality
Enthusiastic and welcoming approach to interacting with others
Excellent verbal and written communication skills to interact with team members, employees, and external contacts
Experience managing employee desk experience by working with managers on seating assignments, arranging physical desk moves, and monitoring seating/space usage
Experience with vendor management and maintaining accountability
Strong ownership and a track record of delivering results
The ability to carry out multiple tasks in a fast-paced and dynamic environment with strong attention to detail
A high level of discretion and professionalism
Ability to problem solve and remain calm under pressure
Ability to work independently and prioritize competing demands without compromising quality

Nice To Haves

Experience with OfficeSpace platform
Experience with Navan
Experience with space planning and seating management
Track record of improving reception and office services

Responsibilities

Oversee office operations to maintain a highly productive and organized work environment
Hands-on working with the team, working at the front desk and assisting the team with day-to-day services and requests
Support new hire onboarding and host office tours
Lead and support the Americas Workplace Experience team while collaborating with global counterparts
Develop and document consistent work standards and best practices to ensure alignment with current business needs
Develop and update training guide to standardize best practices across offices
Experience in space planning and seating allocation, developing and executing move scenarios, and managing end-to-end employee relocations. Proven ability to serve as the primary point of contact, facilitating clear and effective communication across department leaders, employees, and IT teams.
Manage contracts and vendor relationships; ensure day-to-day office activities run smoothly
Manage and evaluate third-party service providers, ensuring they meet performance and service level agreements, source alternative providers when necessary
Liaise with the Human Capital Management Team to ensure new joiners/leavers experience a smooth transition/exit to the firm
Event planning and management including budgeting
Train and develop staff to be proactive, provide white-glove hospitality services and enhance the employee and guest experience
Focus on providing excellent customer service and continuous service improvements
Proactively gather feedback from staff members and guests about their overall experience in the office
Track office running expenditures and inventory, process and approve invoices, and compile reports
Flexibility to align with business needs as they evolve
Manage staff performance reviews
Some travel may be required as needed to support the needs of different offices