Workplace Experience Specialist

ZipRecruiter•Santa Monica, CA

8h•Onsite

About The Position

The Workplace Experience Specialist helps create a positive and welcoming environment both in the office and online by supporting daily office operations and assisting with digital tools and processes. They provide essential support for employees’ needs, whether in-person or virtually, ensuring smooth operations across both workspaces. This role involves collaborating with various teams to enhance the overall workplace experience. The ideal candidate is friendly, organized, and a strong communicator, with a background in customer service and basic knowledge of Google Suite, to assist in maintaining an efficient and supportive work environment.

Requirements

Ability to work in our Santa Monica office five days a week.
2+ years of experience in a customer service or administrative support role.
Proficiency in Google Suite (Gmail, Drive, Docs, Sheets, Calendar).
Strong organizational and multitasking skills with keen attention to detail.
Excellent verbal and written communication skills.
Ability to work both independently and collaboratively in a fast-paced environment.
Problem-solving mindset with the ability to adapt to last-minute changes.

Nice To Haves

Experience managing workplace experience programs or office operations in a corporate environment.
Familiarity with workplace access systems, such as badge management software or visitor registration tools.
Experience handling mailroom logistics, including FedEx and other shipping services.

Responsibilities

Maintain a professional presence at the reception desk to greet employees, visitors, and vendors while providing answers and guidance as needed
Manage workplace services, including office access, badge distribution, parking access, and general office inquiries.
Oversee office operations such as supply management, janitorial coordination, and maintaining a clean, organized workspace.
Support catering and food programs, including daily snack and beverage offerings and lunch orders.
Handle incoming and outgoing mail, deliveries, and FedEx shipments, ensuring timely distribution.
Triage and respond to email inquiries related to office access, visitor coordination, meeting requests, catering, and special travel accommodations.
Support quarterly collaboration weeks by assisting with event logistics, such as attendee coordination, communications, and material preparation.
Coordinate team-building activities, including researching venues and planning group events.
Provide onsite meeting support by coordinating conference room requirements, managing catering needs, and facilitating seamless facility operations.
This position requires timely arrival to ensure the front desk is staffed and operational during business hours.