Workplace Experience Senior Manager

Capital Group•Charlotte, NC

9h•Onsite

About The Position

As a Senior Workplace Experience Manager, you’ll lead a team responsible for building out and operating our new Charlotte office, ensuring a high level of workplace support services are delivered while co‑creating a vibrant, connected community across all business units. You’ll play a pivotal role in establishing Capital Group’s presence in Charlotte, helping shape the associate experience from the beginning. This role blends operational excellence with community‑building, ensuring the workplace reflects our culture, values, and high standards as we continue to grow in the region. You’ll own the full workplace lifecycle for the Charlotte site, from initial build‑out and readiness through steady‑state operations, ensuring seamless transitions, thoughtful change management, and consistently high service delivery.

Requirements

Extensive experience leading, coaching, and managing teams responsible for maintaining Class A facilities and delivering core workplace support services for a large, complex organization.
Deep experience in facility management, building operations, financial budgeting, vendor management, and business continuity.
Practical understanding of building mechanical systems.
Ability to bring structure to ambiguity, anticipate risks, and guide teams and partners through change with composure, empathy, and diplomacy.
Comfort navigating a highly collaborative corporate environment and balancing multiple stakeholders to achieve shared goals.
Ability to influence without authority, partnering with senior leaders and cross-functional teams to align workplace solutions with business priorities while balancing cost, risk, and associate experience.
Proven leader and skilled communicator who values authenticity, respect, and engagement.
Experience facilitating a wide range of successful meetings, from small working sessions to larger forums with diverse audiences.
Ability to seek out opportunities to cultivate meaningful professional relationships with key business partners, customers, and colleagues, both locally and across sites.
Passion for creating a workplace where associates feel connected, supported, and able to do their best work.
Embody Capital Group’s core values.
Strong foundation in delivering innovative, practical solutions.

Nice To Haves

Energized by environments without a clear playbook.

Responsibilities

Lead a team responsible for building out and operating our new Charlotte office.
Ensure a high level of workplace support services are delivered.
Co-create a vibrant, connected community across all business units.
Establish Capital Group’s presence in Charlotte and shape the associate experience.
Blend operational excellence with community-building.
Ensure the workplace reflects our culture, values, and high standards.
Own the full workplace lifecycle for the Charlotte site, from initial build-out and readiness through steady-state operations.
Ensure seamless transitions, thoughtful change management, and consistently high service delivery.
Manage site-level financial stewardship, including operating budgets and vendor spend.
Use data, metrics, and insights to assess performance, demonstrate value, and continuously improve the efficiency and effectiveness of facility maintenance, operations, and workplace services.
Support large, dynamic office environments and scale services and teams as headcount, expectations, and business needs evolve.
Develop a high-performing, engaged team through coaching and mentoring, identifying stretch opportunities, thoughtfully assigning work, and managing performance with clarity and care.