Workplace Experience Senior Manager

Capital Group•Charlotte, NC

22h•Onsite

About The Position

As a Senior Workplace Experience Manager, you’ll lead a team responsible for building out and operating our new Charlotte office, ensuring a high level of workplace support services are delivered while co‑creating a vibrant, connected community across all business units. You’ll play a pivotal role in establishing Capital Group’s presence in Charlotte, helping shape the associate experience from the beginning. This role blends operational excellence with community‑building, ensuring the workplace reflects our culture, values, and high standards as we continue to grow in the region. You’ll own the full workplace lifecycle for the Charlotte site, from initial build‑out and readiness through steady‑state operations, ensuring seamless transitions, thoughtful change management, and consistently high service delivery.

Requirements

Extensive experience leading, coaching, and managing teams responsible for maintaining Class A facilities and delivering core workplace support services for a large, complex organization.
Deep experience in facility management, building operations, financial budgeting, vendor management, and business continuity.
Practical understanding of building mechanical systems.
Energized by environments without a clear playbook.
Ability to bring structure to ambiguity, anticipate risks, and guide teams and partners through change with composure, empathy, and diplomacy, particularly in moments of growth, transition, or evolving business needs.
Comfort navigating a highly collaborative corporate environment and balancing multiple stakeholders to achieve shared goals.
Ability to influence without authority, partnering with senior leaders and cross-functional teams to align workplace solutions with business priorities while balancing cost, risk, and associate experience.
Proven leader and skilled communicator who values authenticity, respect, and engagement.
Experience facilitating a wide range of successful meetings, from small working sessions to larger forums with diverse audiences, and adapting style to meet the moment and the people in the room.
Ability to seek out opportunities to cultivate meaningful professional relationships with key business partners, customers, and colleagues, both locally and across sites.
Passion for creating a workplace where associates feel connected, supported, and able to do their best work.
Embody Capital Group’s core values and commitment to developing a high-performing, engaged team.
Strong foundation in delivering innovative, practical solutions.
Accountable for site-level financial stewardship, including operating budgets and vendor spend.
Experience supporting large, dynamic office environments and understanding how to scale services and teams as headcount, expectations, and business needs evolve.
Compliance with all federal, state and local laws that prohibit discrimination when making all decisions about employment.
Prohibition of unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.

Nice To Haves

Experience in environments without a clear playbook.
Experience supporting large, dynamic office environments and understanding how to scale services and teams as headcount, expectations, and business needs evolve.

Responsibilities

Lead a team responsible for building out and operating our new Charlotte office.
Ensure a high level of workplace support services are delivered.
Co-create a vibrant, connected community across all business units.
Establish Capital Group’s presence in Charlotte, helping shape the associate experience from the beginning.
Blend operational excellence with community-building.
Ensure the workplace reflects our culture, values, and high standards.
Own the full workplace lifecycle for the Charlotte site, from initial build-out and readiness through steady-state operations.
Ensure seamless transitions, thoughtful change management, and consistently high service delivery.
Manage teams responsible for maintaining Class A facilities and delivering core workplace support services for a large, complex organization.
Manage financial budgeting, vendor management, and business continuity.
Bring structure to ambiguity, anticipate risks, and guide teams and partners through change with composure, empathy, and diplomacy.
Navigate a highly collaborative corporate environment and balance multiple stakeholders to achieve shared goals.
Partner with senior leaders and cross-functional teams to align workplace solutions with business priorities while balancing cost, risk, and associate experience.
Facilitate a wide range of successful meetings, from small working sessions to larger forums with diverse audiences.
Cultivate meaningful professional relationships with key business partners, customers, and colleagues, both locally and across sites.
Create a workplace where associates feel connected, supported, and able to do their best work.
Develop a high-performing, engaged team, including coaching and mentoring, identifying stretch opportunities, thoughtfully assigning work, and managing performance with clarity and care.
Deliver innovative, practical solutions.
Manage site-level financial stewardship, including operating budgets and vendor spend.
Use data, metrics, and insights to assess performance, demonstrate value, and continuously improve the efficiency and effectiveness of facility maintenance, operations, and workplace services.
Support large, dynamic office environments and understand how to scale services and teams as headcount, expectations, and business needs evolve.