Senior Manager, Workplace Experience

DoorDash USA•San Francisco, CA

16h•Onsite

About The Position

As Senior Manager, Workplace Experience, you will own and scale the in-office employee experience across DoorDash's global office portfolio. You will translate company culture and values into consistent, high-quality programming, services, and activations that make offices feel welcoming, connected, and productive. This position requires working onsite at our New York City or San Francisco office, along with 30% travel, domestic and international. Partnering closely with Real Estate, Workplace, Internal Communications, People, Safety, HR, EA’s and vendor partners, you will align space, services, and programming into a cohesive workplace experience. This role will lead through influence rather than direct team management, it will set standards and build repeatable models, ensuring strong execution across regions. In addition, rolling up the sleeves and getting to the lowest level of detail is critical to the success of this role.

Requirements

Bachelor's degree and 5-10+ years in workplace, hospitality, employee experience, events, or operations, preferably in multi-site or global environments.
Proven ability to set strategy, build scalable programs, and drive cross-functional initiatives from planning through execution in ambiguous, fast-moving environments.
Executive presence, clear written and verbal communication, and the ability to align senior leaders, stakeholders, vendors, and partners across regions.
Service-first, approachable style with a track record of creating welcoming experiences for employees, leaders, candidates, and guests.
Highly organized and calm under pressure, with strong prioritization, problem solving, and adaptability as business needs shift.
Experience sourcing, negotiating with, managing, and improving service providers and external partners.
Uses feedback, occupancy, participation, spend, and KPI data to guide decisions; comfortable with tools such as Google Suite, Slack, Excel/Sheets, Jira, Coupa, Sigma, or similar; able to manage budgets and align spend to business priorities.
Familiarity with hybrid work, events, workplace design, and health and safety; able to work from office 5 days a week and travel up to 30%, including to hubs and international locations.

Responsibilities

Set and scale the global workplace experience strategy, including programming, activations, service standards, and playbooks that flex for local needs.
Lead employee experience initiatives from concept and planning through execution, measurement, and continuous improvement.
Partner with Real Estate, Workplace, People, Internal Communications, ERGs, Safety, HR, EA’s, GM’s and Global Operations to embed culture, belonging, readiness, and employee experience into office planning and operations.
Manage vendors and external partners that support workplace experience, programming, speakers, nonprofit/community partnerships, and service delivery.
Use engagement, participation, feedback, occupancy, spend, and other data to identify trends, guide decisions, and improve programs.
Establish operating rhythms, objectives, success metrics, and stakeholder updates that keep sites, vendors, and leaders aligned.
Ensure offices are clean, functional, inclusive, and show-ready, proactively identifying and resolving gaps across spaces, services, and environments.
Model DoorDash values by operating with ownership, bias for action, and a commitment to getting 1% better every day.