Workplace Experience Senior Coordinator

Capital Group•Toronto, ON

3d•CA$68,819 - CA$110,110•Hybrid

About The Position

As a Workplace Experience Senior Coordinator based in our Toronto location and remote support of our Montreal location, you are the face of the office. Your excellent communication and interpersonal skills deliver a warm, polished, and highly responsive experience for associates and visitors alike. You combine hospitality excellence with white glove operational expertise to create an environment where associates and clients feel welcomed, supported, and cared for while ensuring behind‑the‑scenes operations run seamlessly. You have the ability to work at both strategic and operation levels with attention to detail. Bring innovation and creativity to deliver best in class client experience. Candidate should be able to demonstrate where they have added client experience value in previous employment. This role is ideal for a hospitality-driven professional who thrives in a visible, high-impact position and enjoys ownership, real-time decision-making, and delivering exceptional service. You'll put your skills to use in operational support, event planning, vendor negotiations and management, and global relationship building in a department that thrives on collaboration. You are comfortable working independently and leading initiatives with minimal direction. This position does require you to work in office 5 days a week. On occasion, you may have the flexibility to work remote on Friday, based on the demand of the role.

Requirements

Excellent communication and interpersonal skills
Ability to work at both strategic and operation levels with attention to detail
Ability to demonstrate where they have added client experience value in previous employment
Hospitality-driven professional
Enjoys ownership, real-time decision-making, and delivering exceptional service
Comfortable working independently
Strong computer skills
Microsoft Office proficiency required
Strong customer service orientation
Deep understanding and commitment to delivering exceptional client service
Excellent in written and verbal communication and interpersonal skills to interact effectively with clients, visitors, and stakeholders
Ability to adapt to changing client needs and operational requirements
Ability to multi-task, project manage and stay organized
Utilize data and feedback to identify issues/trends and makes recommendations for improvement, implementing changes as needed
Must speak English

Nice To Haves

Innovation and creativity to deliver best in class client experience

Responsibilities

Operational support
Event planning
Vendor negotiations and management
Global relationship building
Leading initiatives with minimal direction
Shaping the workplace experience
Bringing culture to life through service excellence, operational rigor, and continuous improvement