Workplace Experience Coordinator

JLL•New York, NY

2d•$83,200 - $90,000•Onsite

About The Position

As the Workplace Experience Coordinator for our New York office, you'll serve as the operational heartbeat of the workplace—ensuring that every day runs seamlessly for our teams, clients, and visitors. This role is all about creating an environment where people can do their best work. You'll manage everything from visitor registration and conference room scheduling to facilities oversight and vendor coordination, acting as the essential liaison between building management, service providers, and internal teams. At JLL, we embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, and this position offers the chance to develop expertise across facilities management, event planning, and executive support. You'll handle both the day-to-day details and the high-profile moments—coordinating logistics for executive visits, planning team events, and ensuring our office remains a professional, welcoming space. This role requires strong organizational skills, sound judgment, and discretion as you support the operations that keep our business moving forward.

Requirements

3+ years of experience supporting senior-level management in an office coordination or administrative capacity
Associate's degree or equivalent professional experience
Excellent written and verbal communication skills with exceptional attention to detail and accuracy
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace, and video conferencing platforms
Strong organizational and project management skills with proven ability to multitask and prioritize effectively under pressure
High level of professionalism, discretion, and independent decision-making ability when handling confidential information
Demonstrated experience managing vendor relationships and coordinating facility operations

Nice To Haves

Bachelor's degree or equivalent professional experience in office management, facilities coordination, or related field
Experience with travel management systems and expense reporting software
Familiarity with facilities management principles and vendor coordination best practices
Background in event planning and execution for corporate environments

Responsibilities

Register all internal and external visitors with building security and coordinate seating assignments to ensure smooth arrivals and departures
Serve as the primary liaison with building management and maintenance teams, addressing office and shared facility issues promptly and professionally
Oversee cleaning services and manage third-party vendor relationships to ensure consistent, high-quality service delivery across the office
Book and manage conference room scheduling, ensuring spaces are optimized and available for meetings, presentations, and collaborative work
Order and maintain office supplies, snacks, beverages, and catering deliveries while managing inventory rotation to keep the workplace well-stocked
Plan and execute office events including happy hours, team dinners, and visitor gatherings that foster connection and collaboration
Coordinate beverage services and handle meeting refreshment setup and cleanup to support productive gatherings
Organize office-wide training sessions, fire safety drills, and wellness activities in partnership with building management
Support high-profile visitor logistics and executive needs in coordination with administrative partners across locations