Workplace Experience & Operations Specialist

Takeaway • Toronto, ON

2d • CA$60,000 - CA$76,000 • Onsite

About The Position

We are looking for a Workplace Experience & Culture Specialist who will serve as the heartbeat of our Toronto office. This is a high-visibility role designed for a natural community builder - someone who possesses the rare blend of high-level operational ownership and a magnetic, welcoming presence. You’ll be the driving force behind our office energy and the main curator of our daily environment. You own the floor - actively moving through the space to serve as a vibrant, proactive presence who connects cross-functional teams and ensures every employee feels integrated into our community. Operating with total accountability, you treat the workspace as your own portfolio and drive standards accordingly - whether that means managing daily vendor relationships and tracking the local office spend, flawlessly orchestrating an onsite event or sweating the small details like the office playlist and the perfect pantry selection. You find genuine joy in the nuances that make people feel taken care of. Ultimately, you are the confident “go-to” resource who spots cultural gaps and operational friction points, solving them entirely before they ever reach leadership's desk.

Requirements

• 2-3 years of experience in workplace experience, corporate hospitality, high-end community management, or an administrative role where you completely owned the environment.
• A track record of operating with absolute autonomy, demonstrating the ability to track budgets, manage vendors, and complex logistical projects without needing a playbook.
• Superior verbal and written communication skills, with a natural ability to connect with diverse teams and build relationships across all levels of the organization.
• The ability to prioritize ruthlessly and switch gears at a moment’s notice, balancing technical facility tickets alongside dynamic event planning.
• Deep experience in supply, inventory, and vendor management, coupled with a standard of excellence that treats every office detail as part of a premier guest experience.
• A vibrant attitude and a thrive-under-pressure mentality, built for a fast-paced, rapidly evolving corporate landscape.
• The ability to move around the floor dynamically and lift up to 30 lbs as required for event setups and inventory management.

Nice To Haves

• Proficiency with workspace management software (such as Jira), advanced data tracking, and modern productivity suites (Google Workspace) preferred.

Responsibilities

• Act as the primary face of the Toronto office and the first point of contact for employees, visitors, and suppliers.
• Manage the reception area to ensure it is operational and immaculate at all times, welcoming guests with a white-glove approach.
• Partner with HR to seamlessly execute the onboarding and offboarding experience for employees.
• Champion internal programs and orchestrate the end-to-end execution of local events (such as office-wide lunches, engagement events, and ad-hoc team celebrations), as well as supporting external corporate events and team activities as needed.
• Drive daily facility safety protocols, serving as the local Health & Safety representative by completing monthly inspections and participating in emergency response programming (training provided).
• Proactively manage the facility ticket queue (Jira), resolve workspace concerns, and lead incident response and mitigation as issues arise.
• Act as the primary liaison for critical workplace vendors, including supervising the cleaning team to ensure optimum office standards are maintained.
• Manage inventory, ordering and maintaining consumables, food, snacks, and office supplies to keep the office running flawlessly.
• Maintain the administrative integrity of the office by tracking key workplace data, including occupancy trends and utility metrics.
• Manage the procurement process - raising purchase orders, reconciling invoices and keeping business operations running seamlessly.

Benefits

• Top Places to Work in Manitoba recognition
• Opportunity for growth
• Dynamic, fun, and challenging environment
• Equal Opportunity employer
• Commitment to fostering a diverse and inclusive environment
• Consideration for employment regardless of gender identity or expression, sexual orientation, race, ancestry, national origin, religion, age, marital/domestic partner status, (dis)ability, neurodivergence, or any other characteristic protected by law.
• Accommodations throughout the hiring process

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed