Workplace Experience Sr. Specialist

Tinuiti • Remote -NY, NY

2d • Remote

About The Position

As a Workplace Experience Sr. Specialist based at our New York hub, you play a critical role in ensuring a seamless, high-quality day-to-day office experience. You will create an organized, welcoming, and well-run environment that supports our employees, clients, and prospective partners. This role blends hospitality, operations, and culture—owning vendor management, in-office experiences and activations, and serving as a key ambassador of Tinuiti’s brand through every workplace interaction.

Requirements

• 4+ years of experience in office management, workplace experience, or a similar operational role creating and fostering a collaborative, welcoming, productive office experience and environment
• Proficiency in Google Workspace (Docs, Sheets, Slides, Calendar) and comfort learning new workplace tools and systems
• Experience managing vendors and external partners, including coordination, communication, and issue resolution
• Strong organizational skills with the ability to manage multiple priorities and maintain a high level of attention to detail
• Excellent communication and interpersonal skills, with a client-service mindset
• Experience troubleshooting IT support issues regarding device connectivity, Zoom room functionality, and work station operability
• Ability to work both independently and cross-functionally in a fast-paced environment
• Working knowledge of office safety protocols and compliance standards
• Comfort using AI-powered tools to streamline workflows, improve efficiency, and support day-to-day operations

Nice To Haves

• Media agency experience preferred
• Previous experience in an agency or similarly dynamic, client-focused environment preferred
• Experience with workplace and operational tools such as Navan, Upflex, Emburse, and Jira is a plus

Responsibilities

• Serve as the primary point of contact for all office management and facilities-related needs, providing in-person support in New York and coordinating solutions for remote employees as needed
• Own relationships with all Workplace Experience vendors and building management, including contract oversight, performance management, and issue resolution
• Manage office operations, including supplies, services, and expense tracking to ensure efficiency and cost effectiveness
• Provide first response to office IT troubleshooting
• Own Tinuiti’s coworking platform (Upflex), supporting employee bookings across hubs, including London, and providing ad hoc support as needed
• Act as a key partner to our Mexico City office and London coworking hub, ensuring alignment in workplace standards, communication, and employee experience
• Oversee the full New York office visitor experience, including seating, food & beverage, accessibility, safety, and compliance
• Partner cross-functionally to deliver a best-in-class experience for internal teams, clients, and guests
• Plan and execute in-office events, activations, and moments that drive engagement and connection in a hybrid environment
• Develop and implement creative, data-informed initiatives to enhance workplace satisfaction, utilization, and overall employee experience
• Maintain office readiness at all times, proactively identifying and addressing operational needs before they arise

Benefits

• Unlimited PTO
• 20 paid holidays
• Medical, Dental, Vision, Life & Disability, Flex Spending Accounts
• Match up to 4% of your contributions at 100%
• Fringe, Forma, Unlimited Telemedicine and Teletherapy available at no cost
• Thankful giving
• Equity
• Birthing parents receive 16 weeks of leave with 100% pay (partners 12 weeks) after the birth or adoption of a child.
• On-demand learning, mentorship program, leadership and management development programs and resources

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed