Workplace Experience & Operations Coordinator - San Diego
About The Position
This individual will be responsible for curating, implementing and delivering Workplace hospitality experience through tenant concierge services, activities and events. The Experience Associate will deliver a sense of tenant community by transforming office common areas into an energized hot-spots and by cultivating tenant relationships to encourage space stickiness and promote benefits that respond to work/life balance needs. Utilizing our proprietary C&W Experience Per Square Foot tool, they will align social programming and building community to tenant interests for maximum effectiveness.
Requirements
- Competency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) required
- Must be able to use laptop, mobile device and wireless technologies
- Adept at problem solving and analysis
- Comfortable presenting to executive level clients, and interacting with individuals at all levels
- Detail oriented, confident, self-starter with exceptional organizational skills
- Maintain a “can do” mentality with the ability to take charge with minimal information
- Demonstrate integrity, accountability, self-awareness and strong work ethic
- Conflict management skills with ability to work under pressure, while acting in a calm manner
- Showcase exceptional emotional intelligence and empathy
- Four-year college/university degree
- Minimum of 3 years of related work experience in real estate services, travel/hospitality, brand/ product management, management consulting, or change management.
Responsibilities
- Collaborate with operations to coordinate seamless member move-in and move-out experience for tenant members (incl. training, welcome gifts, system setup, deliveries, etc)
- Participate in tenant/ member onboarding from a user experience perspective
- Provide daily tenant/ member engagement support
- Serve as liaison between Workplace members and operations
- Participate in potential Workplace member tours
- Networks with community members and identifies Community Champions
- Works behind the scenes to ensure engagement
- Responsible for creation and execution of all Workplace Community programming and events
- Maintain standard event content on weekly, monthly, or quarterly basis
- Work with building management to provide membership-driven events to tenants in the building
- Communicate and promote new community features or procedures
- Connect with the tenant population and promote the platform to get maximum participation
- Be the “face” of building services and social activity and interaction within a portfolio of commercial real estate assets
- Manage relevant programming (groups, events, pop-up services, etc.) that will engage tenants and activate the building amenities, with minimal oversight
- Works with Social Media Specialist, Membership, Marketing, and other divisions to coordinate community postings as appropriate across the organization's other digital channels.
- Provide information about local features such as shopping, dining, nightlife, and recreational destinations.
- Engage with tenants and honor requests as needed to enable workplace hospitality environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
1-10 employees
