Workplace Experience Manager

NFX•San Francisco Bay Area, CA

13d•Onsite

About The Position

NFX is building the venture firm that today’s top founders deserve. We’re a mission-driven team that operates with the speed and ambition of a startup, combining powerful technology, deep expertise, and the power of network effects to help extraordinary founders build enduring companies. We care deeply about the experience people have with NFX—whether they’re a founder walking into our office for the first time, an employee starting their first day, or a member of our team coming in on a Monday morning. We move quickly, have high standards, and believe the details matter. Our Workplace Experience Manager owns that experience in our San Francisco office. You’ll make sure our workplace runs exceptionally well, our team is taken care of, and every interaction with NFX feels thoughtful, warm, and distinctly us. This is a role for someone who loves people, sweats the details, takes enormous pride in making things run well, and gets genuine satisfaction from creating a great experience for others.

Requirements

3-5+ years in workplace experience, office operations, hospitality, people operations, or another high-touch environment.
Comfortable with technology and quick to learn new tools.
Comfortable lifting up to 40 pounds.

Nice To Haves

Natural host: friendly, outgoing, and energized by people.
Intuitive understanding of social cues, ability to connect easily with people from different backgrounds, and skill in making people feel welcome.
Detail-oriented with a knack for creating great experiences.
Exceptionally organized with the ability to juggle multiple tasks.
Proactive and anticipatory in problem-solving.
Excellent judgment and ability to handle sensitive situations with discretion.
Hustle, grit, and a self-motivated approach.
Curious and resourceful, willing to figure things out and help wherever needed.
Experience with Mac computers, Google Workspace, Slack, Zoom, and AI tools like ChatGPT and Claude.

Responsibilities

Own the NFX workplace experience: You’ll own the day-to-day experience of our Hayes Valley office and make it a place where people genuinely want to be. You’ll welcome founders, candidates, investors, and other guests and make sure every interaction with NFX leaves a positive impression. You’ll manage the details that keep the office running beautifully—from food and supplies to conference rooms, building needs, and all the inevitable things that break when you least expect them. You’ll manage our workplace vendors and building management and know exactly who to call when something goes sideways.
Help create an exceptional employee experience: The employee experience starts before someone joins NFX. You’ll help make the interview and recruiting experience seamless and welcoming and will own the operational details of onboarding and offboarding employees. You’ll coordinate key people processes, including benefits and open enrollment, onboarding and offboarding, and our annual performance review cycle. You’ll be a resource for the team that people can turn to when they need help getting something done.
Make our events great: You’ll help plan and execute internal and external events, from team gatherings to events for founders and the broader NFX community. That means everything from catering, AV, guest check-in, office set up and teardown. Some events take place outside normal business hours, and you’ll occasionally need to be there to make sure everything goes smoothly.
Keep our technology and operations running smoothly: You’ll be the primary point of contact for our external IT support provider and coordinate our day-to-day IT, security, and privacy operations. You’ll manage our mobile device management system, coordinate support requests, help employees troubleshoot straightforward technology issues, and make sure new employees have everything they need on day one. You’re highly comfortable with technology and quick to learn new tools. We use Mac computers with Google Workspace, Slack, Zoom, AI tools like ChatGPT and Claude, and a growing number of tools we build ourselves. We’re an AI-forward firm, and we expect everyone at NFX to look for ways technology can make their work faster and better.

Benefits

100% employer-paid medical, dental, and vision premiums for you and your dependents
100% employer-paid life, short-term disability, and long-term disability insurance
401(k) with generous employer match
Flexible time off
14 paid holidays per year
Four months of paid parental leave
Mobile data credit
Commuter benefits
A high-caliber, principled, ambitious—and genuinely fun—team
A great office in Hayes Valley, just off Market Street and easily accessible by BART and Muni