Workplace Experience Manager

Handshake•New York, NY

10d•$108,000 - $135,000•Onsite

About The Position

As the Workplace Experience Manager, you will own the day to day operations and in office experiences of our NYC office. You will serve as a primary point of contact for facilities, vendors, and employees, ensuring the office runs smoothly while also delivering thoughtful, inclusive events and experiences that support culture, connection, and productivity. This role blends workplace operations, employee experience, and event execution and is ideal for someone who enjoys both operational excellence and creating welcoming, well run office moments.

Requirements

Bachelor’s degree and 5 or more years of experience in workplace operations, office management, employee experience, or event execution
Proven experience planning and executing in office events and experiences as part of core responsibilities
Proficiency in Google Workspace and familiarity with tools such as ServiceNow, Slack, Canva, Notion, and Workday
Strong communication, organization, and collaboration skills with high attention to detail
Experience managing vendors, contracts, and budgets
Ability to lift up to 50 lbs as needed
Self starter with strong problem solving skills and a positive, can do attitude

Responsibilities

Own the day to day operations of the NYC office, including facilities issues, repairs, maintenance, access control, and vendor coordination
Lead planning and execution of in office events and experiences, including recurring programs, team gatherings, and culture moments
Manage the daily food and beverage program, including vendors, menus, inventory, and service quality
Coordinate and manage vendors across cleaning, maintenance, food service, office supplies, and event support, ensuring strong relationships and consistent quality
Track, triage, and resolve workplace requests and ServiceNow tickets with timely follow up and clear communication
Maintain accurate documentation and records for workplace operations, events, and vendor services
Manage seating assignments and occupancy reporting, supporting efficient space usage and hot desking processes
Oversee mail and package distribution, including receiving, sorting, and outbound shipping
Coordinate onboarding logistics, new hire welcomes, team meetings, and in office moments to ensure a positive first day and ongoing employee experience
Support budget tracking for workplace operations and events, including vendor invoicing and cost management
Continuously identify opportunities to improve the in office experience while maintaining operational consistency and safety