Workplace Experience Manager

SPS-North America • New York, NY

10d • $100,000 - $125,000 • Onsite

About The Position

SPS Global is seeking for a Workplace Experience Manager who is a warm and welcoming, innovative, agile, tech-savvy individual, and a detail oriented, skilled planner and project manager. They are responsible for creating, organizing, planning and monitoring our client’s work environment by providing world-class service and community events to their teams.
The Workplace Experience Manager is responsible for supporting a workplace experience strategy at the site, for a customer who has presence across the US. The Workplace Experience Manager will be executing plans aligned to the overall strategy ranging from visitor and arrival experiences, firm events and celebrations, supporting team lead administrative functions in various workstreams and more. They will lead, develop and deliver an exceptionally curated experience for clients, colleagues and guests. The Workplace Experience Manager is responsible for leading all aspects of front-of-house service programming and training on this account. Working closely with each site manager ensuring flawless execution of service.

Requirements

• Bachelor’s degree in business, hospitality, marketing or similar
• 5+ years of work experience in a similar role (e.g. facilities management, event management, concierge, hospitality, front desk)
• Amenable to work onsite from 8am-5pm
• Previous management experience overseeing 5-10 employees
• Demonstrated leadership and vision in managing and influencing people
• Experience in planning, budgeting and marketing
• Strong computer proficiency skills (Word, Excel, PowerPoint)
• Can effectively communicate and relate to all levels within and outside the organization
• Sitting at a computer for 50% of the time
• Walking/inspecting the site 50% of the time
• Must be able to lift a minimum of 10 pounds
• Must be able to work under pressure and time deadlines during peak periods

Responsibilities

• Partners with customers to tailor experience initiatives to customer purpose, strategy and mission critical activities
• Brings the latest trends, inspiration and thinking within workplace design, experiences and engagement to our customer’s site
• Delivers workplace programming to network of offices working with the site managers for each location, creating a unified and consistent service standard
• Shares knowledge from the SPS network of creating workplace experiences across many different industries
• Partners closely with food services/catering lead and other client partners for event planning and production to ensure a one team approach and seamless service for visiting partners and clients
• Leads site tours for guests of our customers and SPS
• Embeds into the site environment working alongside our service teams for the employees of the company
• Observes the workplace environment and culture to identify the experiential needs across all SPS operational touchpoints
• Measures the success of events and curated experiences through quantitative and qualitative methods
• Presents workplace experience monthly reports including curated events, return on investment (ROI) and benefits
• Manages any Workplace Experience Coordinator positions at the site (including recruiting, orienting, supervising, training, evaluating and recognizing) through a matrix reporting line

Benefits

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
• Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level