Workplace Experience Manager

Speak•San Francisco, CA

3d•Onsite

About The Position

As Speak continues to grow globally, our San Francisco HQ has become our largest and most active hub. We’re looking for a highly organized, people-centered Workplace Experience Manager to help shape and elevate our in-office experience. This role sits within the People Operations team and plays a critical part in ensuring our office runs smoothly, feels welcoming, and reflects our company culture. You’ll be responsible for everything from office operations and vendor management to new hire experience and events. As our first hire dedicated to this function, you’ll have the opportunity to build foundational systems and processes that scale with us. We’re looking for someone who’s deeply motivated by creating an environment where people feel supported, connected, and excited to come to work. This role is based in San Francisco and requires regular in-office presence (four days per week, up to five when needed).

Requirements

You have at least 4 years of experience in office operations, event operations, or similar operational / hospitality roles;
You’re able to run day-to-day operations efficiently while also building processes and programs from the ground up;
You have strong organizational skills and attention to detail;
You demonstrate effective interpersonal and communication skills, with the ability to build trust and collaborate across all levels of the company;
You have experience managing vendors, budgets, and contracts with a high degree of responsibility;
You’re proficient in tools like GSuite, Slack, and basic project management systems;
You’re able and willing to work from the SF office at least four days a week (and up to five when needed);
You’re physically able to lift up to 20 pounds.

Nice To Haves

You have experience with a globally distributed workforce
You’ve worked at a technology start-up or high-growth company
You have event experience

Responsibilities

Serve as the primary point of contact for our office.
Manage daily operations of our San Francisco HQ, ensuring everything runs efficiently for our local employees.
Manage relationships with building management, vendors, and service providers (e.g., catering, cleaning, maintenance, security).
Oversee mail management, including incoming and outgoing deliveries.
Manage seating arrangements, facilities projects, and general office upkeep.
Track and manage office supplies, food & beverage, and equipment inventory.
Develop and implement efficient office processes and systems to optimize workflows.
Ensure compliance with workplace safety, security, and emergency preparedness protocols.
Create a welcoming, inclusive, and productive environment for employees and visitors alike.
Manage front-of-house operations: entry, guest check-ins, and visitor flow.
Act as a cultural ambassador by bringing our values to life through daily operations and moments that foster connection.
Plan and execute local team events, celebrations, swag, and engagement programs that foster connection in SF office and across global hubs.
Play a key support role in planning and logistics for our annual company offsite.
Organize culture-building initiatives that reinforce Speak’s values and ways of working.
Support initiatives that strengthen belonging and cross-team collaboration.
Deliver an exceptional onboarding experience for new hires, including Day 1 tour and logistics.
Help coordinate logistics for visitors as needed.
Be the first responder for workplace questions and requests.
Manage the SF office budget for supplies, food, events, and vendors.
Negotiate and manage vendor contracts to ensure quality and cost-effectiveness.
Continuously assess and improve operational processes for efficiency and scalability.