Workplace Experience Manager

JLL•Bellevue, WA

3d•Onsite

About The Position

The Workplace Experience Manager is responsible for overseeing and managing the day-to-day operations of the workplace environment within a commercial real estate (CRE) organization. This role focuses on creating a productive, safe, and engaging workplace for employees and visitors. The Workplace Experience Manager collaborates with various stakeholders, including HR, Facilities, IT, and external vendors, to ensure the effective management of workplace facilities, services, and resources.

Requirements

5+ year' proven experience in workplace management, facilities management, or related roles within a commercial real estate or corporate environment.
Knowledge of workplace trends, best practices, and industry standards for creating productive and engaging work environments.
Strong interpersonal and communication skills with the ability to collaborate with stakeholders at all levels.
Experience in budgeting, cost management, and vendor contract negotiations.
Proficiency in using workplace management software, collaboration tools, and Microsoft Office Suite.
Strong organization and project management skills, with the ability to multitask and prioritize tasks effectively.
Problem-solving skills and the ability to address and resolve workplace-related issues.
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Bachelor's degree in business administration, facility management, or a related field.
Relevant certifications (such as Certified Facility Manager - CFM)
Knowledge of health, safety, and environmental regulations applicable to the workplace.
Flexibility and adaptability to changing work demands and evolving workplace strategies.
Customer service orientation and a commitment to providing exceptional workplace experiences.

Responsibilities

Oversee the maintenance, repairs, and cleanliness of the workplace environment, including office spaces, common areas, amenities, and outdoor spaces.
Coordinate with facilities management teams and vendors to ensure that the workplace operates efficiently and meets health, safety, and environmental standards.
Manage space utilization, including office layouts, desk assignments, and conference room bookings.
Monitor and optimize space allocation, collaborating with stakeholders to accommodate growth, relocations, and departmental changes.
Plan, implement, and manage workplace services and amenities, such as reception services, mailrooms, conference room management, fitness centers, cafeterias, and other employee amenities.
Ensure compliance with health and safety regulations and guidelines, conducting regular inspections and risk assessments.
Implement strategies and programs to promote employee well-being and a safe workplace environment.
Manage relationships with vendors and service providers, including property management companies, cleaning services, security personnel, and other workplace service vendors.
Oversee vendor contracts, negotiate agreements, and monitor service quality and performance.
Collaborate with IT teams to implement and maintain workplace technology tools and systems, such as access control systems, room booking systems, digital signage, and audiovisual equipment.
Support employees in using workplace technology and troubleshoot issues as needed.
Develop and manage the workplace budget, ensuring cost-effective operations and resource allocation.
Monitor expenses, review invoices, and identify opportunities for cost containment and savings.
Oversee and manage the work order ticket system for the Workplace teams.
Enforce strict adherence to SLAs for ticket acknowledgement and response times.
Conduct regular audits of vendor performance to ensure quality control.
Identify areas for improvement and implement corrective actions as needed.
Support employee engagement initiatives by creating a positive and inclusive workplace culture.
Coordinate and plan workplace events, activities, and programs to promote employee well-being, collaboration, and morale.
Develop and implement effective workplace communication strategies, including newsletters, announcements, and digital signage, to keep employees informed about workplace updates, policies, and resources.
Stay updated on relevant workplace regulations, policies, and best practices.
Ensure compliance with local, state, and federal workplace regulations.