Workplace Experience Manager
The Hartford•Wayne, PA
•Onsite
About The Position
The Workplace Experience Manager is responsible for creating, managing, and continuously improving the overall employee experience within the physical workplace. This role ensures that office environments are safe, efficient, welcoming, and aligned with company culture, brand standards, and business objectives. The Workplace Experience Manager partners with Facilities, Real Estate, HR, IT, and external vendors to deliver high‑quality services that support productivity, engagement, and employee satisfaction.
Requirements
- Bachelor’s degree in Facilities Management, Business Administration, Hospitality, or a related field (or equivalent experience)
- 5+ years of experience in workplace experience, facilities management, office operations, or a related role
- Strong project management and organizational skills
- Excellent communication, relationship‑building, and customer service skills
- Experience managing vendors and service contracts
- Proficiency with workplace tools, service platforms, and Microsoft Office
- Employee‑centric mindset
- Problem solving and continuous improvement
- Attention to detail
- Ability to manage multiple priorities in a fast‑paced environment
- Financial and operational discipline
Nice To Haves
- Experience supporting hybrid work environments desired
- Certification in Facilities Management or Workplace Strategy (e.g., IFMA, IWFM) is preferred
- Background in hospitality, corporate services, or employee engagement programs is a plus
Responsibilities
- Design and manage a positive, inclusive, and engaging workplace experience for employees and visitors
- Act as the primary point of contact for workplace‑related needs, feedback, and service inquiries
- Support workplace programs, amenities, and events that enhance employee satisfaction and collaboration
- Regularly gather employee feedback and implement improvements based on insights and data
- Oversee day‑to‑day workplace operations including office services, cleaning, security, catering, and supplies
- Partner with Facilities and Real Estate teams to ensure office spaces are functional, safe, and well‑maintained
- Submit, track, and follow up on maintenance and repair requests
- Conduct routine site inspections to identify issues and ensure facility standards are met
- Coordinate space planning, move management, and office reconfigurations
- Ensure compliance with health, safety, and building regulations
- Manage relationships with third‑party vendors and service providers
- Monitor service quality and performance against SLAs
- Assist with budget planning, cost tracking, and expense optimization for workplace services
- Identify opportunities to improve efficiency and reduce costs without compromising experience
- Support workplace strategy initiatives, including hybrid work models and evolving space needs
- Stay informed on workplace experience trends, technology, and best practices
- Collaborate with HR, IT, and leadership to align workplace design and services with business goals
- Measure workplace effectiveness and recommend improvements
- Ensure a professional and welcoming front‑of‑house experience for guests and clients
- Oversee reception services and visitor management processes
- Maintain consistent branding and hospitality throughout the office
Benefits
- short-term or annual bonuses
- long-term incentives
- on-the-spot recognition
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
