Workplace Experience Manager

Cresta • San Francisco, CA

1d • Hybrid

About The Position

Cresta is seeking a Workplace Experience Manager to lead the strategy, operations, and evolution of its global workplace facilities. This role is crucial for ensuring Cresta's offices and employee experience programs scale with the company's growth. The position requires a blend of workplace strategy, employee experience, real estate, operations, and culture expertise. The manager will develop and execute a vision for the workplace that supports how employees work, connect, and thrive globally. Responsibilities include long-term workplace strategy, office expansions, employee experience initiatives, and day-to-day operations. The ideal candidate will balance strategic planning with operational excellence, translating business needs into exceptional workplace experiences that foster culture and high performance. This role requires strong business judgment, a service-oriented mindset, adaptability, and ownership, thriving in dynamic environments and building trusted relationships. Reporting to the Head of People, this role is key to shaping the future of work at Cresta and creating an optimal work environment.

Requirements

• 7+ years leading global workplace experience, facilities, office operations, employee experience, or related functions, preferably within a high-growth technology environment.
• This is a Bay Area-based role requiring a strong in-office presence across both our San Francisco and Sunnyvale offices. You are expected to work onsite three days per week, typically split between our San Francisco and Sunnyvale offices.
• This role may also require additional onsite time during office build-outs, events, or other key workplace initiatives.
• Working knowledge of workplace safety requirements, accommodations, accessibility considerations, and employee support needs.
• Experience supporting multiple offices, regions, or distributed teams, with the ability to balance global consistency and local employee needs.
• Demonstrated ability to navigate sensitive workplace situations with professionalism, discretion, empathy, and sound judgment.
• Strong communication and stakeholder management skills with the ability to effectively partner with executives, managers, employees, and external vendors.
• Proven track record of navigating commercial real estate contracts and managing multi-million dollar budgets.
• Exceptional project management skills with experience leading complex cross-functional initiatives.
• Able to seamlessly transition between strategic planning, operational execution, and issue resolution while maintaining attention to detail.

Responsibilities

• Oversee the operations of all global Cresta offices, ensuring a consistent, high-quality workplace experience while balancing local needs and regional nuances.
• Lead lease renewals, expansions, and new site acquisitions in partnership with Finance and Legal, ensuring our workplace footprint supports business growth.
• Develop and execute a comprehensive workplace strategy that aligns physical spaces, employee experience programs, and business needs as the company scales.
• Lead office build-outs, renovations, and improvement projects from planning through execution, ensuring projects remain on schedule and within budget.
• Build strong partnerships with property managers, landlords, and service providers to ensure our offices operate efficiently and effectively.
• Own Cresta's global workplace safety strategy, including emergency preparedness, site-specific safety programs, and regulatory compliance.
• Partner across the business to ensure workplace safety requirements, accommodations, accessibility considerations, and employee support needs are appropriately addressed across all office locations.
• Oversee catering, food and beverage programs, badge access systems, physical security, and vendor relationships.
• Partner closely with the Chief of Staff and Leadership Team to support the operational needs of Cresta headquarters.
• Own and evolve workplace and employee experience programs, including recognition initiatives, Operating Principles Awards, employee gifting, office activations, onboarding support, and other programs that strengthen culture, connection, and engagement.
• Partner with the Administrative Team, People Team, site leads, and other stakeholders to execute employee events, company celebrations, leadership visits, customer visits, and other key company moments.
• Maintain and continuously improve workplace communications, documentation, and internal resources that help employees navigate office spaces, workplace programs, and services.
• Manage workplace and employee experience vendors, platforms, and systems that support employee engagement and day-to-day operations.

Benefits

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family
• Flexible PTO to take the time you need, when you need it
• Paid parental leave for all new parents welcoming a new child
• Retirement savings plan to help you plan for the future
• Remote work setup budget to help you create a productive home office
• Monthly wellness and communication stipend to keep you connected and balanced
• In-office meal program and commuter benefits provided for on-site employees

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed