Workplace Experience Manager - San Francisco - 10 month fixed term contract

Industrious•San Francisco, CA

11d•Onsite

About The Position

Industrious is hiring a Workplace Experience Manager for its Managed by Industrious brand, which provides workplace operations and hospitality services to major enterprise clients. The manager will be the dedicated, trusted on-site operations and hospitality leader for a single major client, a fast-growing global digital bank, and will own the full employee experience at the client's San Francisco office. The role is hands-on and highly visible, connecting the physical workplace, the client's culture, and its employees. The office serves engineering, technical, and cross-functional teams, with senior executives on site daily. Its hybrid attendance pattern includes busy days with onboarding, visiting teams, and executive visits as well as quieter days. The manager will keep meeting rooms, desks, and shared spaces ready, support collaboration, and help employees navigate the workplace. This is a salaried, full-time, 10-month fixed-term contract with full Industrious benefits. The company anticipates possible opportunities to move into a permanent Industrious role after the term, subject to performance and available roles. The position is based in San Francisco and requires flexibility, comfort with ambiguity, independent problem-solving, and early starts from 7:30 AM. The role combines concierge service, facility and vendor management, food and beverage operations, events and employee engagement, and reinforcement of shared-space and sustainability habits. The base salary is $85,000, depending on experience, skills, and role alignment, with eligibility for a $5,000 bonus upon completion of the 10-month fixed term.

Requirements

A proven track record in operations, hospitality, or experience management in a premium environment, such as a luxury hotel, high-end corporate office, or upscale venue.
Demonstrated experience with vendor management, inventory control, and budget oversight.
Exceptional professional demeanor and polished communication skills, including comfort interacting with senior executives and technical teams.
Comfort with hands-on food service, presentation, and upkeep, including snack trays, fruit preparation, coffee-machine care, workstation resets, and daily grocery handling.
Proven ability to plan, organize, and execute events of varying sizes.
Ability to encourage good shared-space habits in a friendly, non-policing manner.
Technological proficiency with common workplace tools, such as Slack, Google Workspace, and scheduling or booking platforms.
Responsiveness to requests in real time.
Proactive problem-solving skills and ability to anticipate needs and work independently without constant supervision.
Flexibility and comfort with ambiguity.
Availability for early starts from 7:30 AM.

Responsibilities

Act as the face of hospitality and the first point of contact for employees and guests, providing warm greetings and regular check-ins.
Provide administrative and concierge services, including guest registration, new employee onboarding, access and key coordination, space familiarization, and mail and courier management.
Support onboarding sessions, visiting teams, executive visits, and coffee breaks.
Respond to requests in real time on Slack and provide clear, timely updates.
Coordinate surprise-and-delight moments and team-building activations.
Manage facility operations and regularly inspect the workplace to identify and address issues.
Reset workstations and meeting rooms, clean monitors, and clear cups, mugs, and trash from desks and shared spaces.
Clean and replenish coffee machines and keep kitchen areas stocked and tidy.
Coordinate with client facilities, IT, and security teams when issues require their support.
Oversee vendors, including maintenance, supplies, and shredding providers.
Manage inventory, ordering, and stocking of office, conference room, and café supplies while meeting budgets.
Execute the daily food and beverage program, including grocery ordering, snack and drink restocking, fresh-fruit preparation, and weekly lunch services.
Plan and execute weekly happy hours and two to three large-scale team events each month.
Coordinate monthly employee engagement activities, such as volunteering or activity stations.
Use activations to increase presence and energy on lower-attendance days and connect teams across the office.
Encourage shared-space etiquette, including clearing cups and trash and resetting chairs and meeting rooms.
Reinforce sustainability and waste sorting through clear guidance and everyday habits.