Workplace Experience Manager

Hubble Network•Seattle, WA

84d•$86,000 - $145,000•Hybrid

About The Position

Hubble Network is seeking a resilient, high-ownership Workplace Experience Manager to ensure their HQ and Warehouse/Lab run seamlessly and to continuously elevate the standard of their workplace. This role is a blend of service and strategy, acting as the primary point of contact for employees and the owner who defines operational procedures, builds systems, and shapes workplace culture. The ideal candidate is highly organized, action-oriented, emotionally intelligent, and thrives in fast-paced, high-change environments, capable of switching between strategic and hands-on tasks. They will be responsible for space planning, vendor management, inventory operations, employee experience programs, and supporting the scaling of operational infrastructure. This role is crucial for shaping a workplace culture that attracts and retains exceptional people and ensuring a positive experience for employees, visitors, investors, and board members.

Requirements

5+ years of experience in workplace management, facilities, or office operations, with at least 2 years in a role with strategic or managerial scope.
Experience working in a high-growth startup environment.
Demonstrated budget ownership experience: you've built a budget, tracked it, and made trade-off decisions.
Proven experience leading office move-outs, move-ins, and ground-up build-outs: you’ve managed construction timelines, coordinated contractors and vendors, and delivered a workspace on time and on budget.
Track record of building and developing teams: you lead by example, invest in the people around you, and raise the bar for everyone.
Strong vendor management capabilities: negotiation, SLA management, performance accountability.
Exceptional communication and stakeholder management. You adapt your style for different audiences, present confidently to Operations leadership, and communicate with warmth and clarity to the broader team.
High EQ: You build genuine relationships across all levels of the organization, navigate ambiguity with composure, and bring people along through change.
Systems builder mindset: you identify gaps, design solutions, document processes, and train others; you make things better and make them stick.
Action-oriented and solutions-focused: you don't wait for permission, you don't get stuck in problems, and you follow through completely.
High proficiency with Google Suite, Slack, Jira, Trello, Confluence, and an aptitude for adopting new operational tools quickly.
Experience with Project Management Tools
Absolute discretion and professionalism when handling sensitive company, personnel, or investor information.
Ability to be hands-on when needed, including lifting up to 50 lbs, operating in a warehouse environment, and managing physical workplace tasks.
Must be a U.S. citizen, lawful permanent resident (“green card holder”) as defined by ITAR (22 CFR §120.15).

Nice To Haves

Background in People Operations, HR, or a people-partnering role is a significant plus. You understand the employee lifecycle and think about workplace experience through a human lens.
Experience managing both traditional office environments (employee workspaces) and warehouse facilities with integrated lab operations
Familiarity with OSHA standards and office/warehouse safety best practices.
Passion for building culture and community at work; you see the office as a tool for connection, not just logistics.

Responsibilities

Serve as the primary point of contact for all office and warehouse operations matters, from hands-on daily execution to long-horizon strategy, ensuring peak efficiency across both locations.
Own the workplace and warehouse operations end-to-end: space planning, vendor ecosystems, inventory operations, and employee experience programs.
Present recommendations to Operations leadership backed by clear business cases.
Support Ops Leadership in building and scaling the operational infrastructure that supports Hubble's headcount growth, multi-location expansion, and cultural evolution from early-stage to scaled startup.
Design, implement, and continuously improve scalable processes and systems that work seamlessly across multiple locations, ensuring consistency, efficiency, and resilience as Hubble grows.
Shape and protect Hubble culture; designing experiences, rituals, and environments that make people proud to come to work and energized to do their best.
Define and elevate the Hubble experience for employees, visitors, Investors, and board members, setting a standard that reflects the quality and ambition of our brand.
Drive cross-functional operations initiatives in partnership with Finance, People, and Engineering leadership.
Ensure peak operations for HQ and warehouse, and implement preventive measures for potential issues.
Implement and continuously refine policies, procedures, and operational workflows.
Coordinate internal and external resources and cultivate relationships with vendors.
Co-lead space planning and capacity strategy for HQ and any future Hubble locations, anticipating needs 6–18 months out and translating headcount plans into workspace solutions.
Lead and manage office moves, move-outs, and fresh build-outs from end to end, including construction coordination, contractor management, space design input, IT infrastructure planning, and seamless move-in execution.
Develop and maintain scalable, well-documented workplace policies, SOPs, and emergency protocols across all Hubble locations, ensuring operational standards are consistent, repeatable, and built to grow with the company.
Manage and continuously evolve a vendor ecosystem across facilities, cleaning, food & beverage, security, and more; negotiating contracts, holding partners accountable to SLAs, and continuously evaluating market alternatives.
Manage office supplies and equipment, including ordering and inventory management.
Be hands-on and proactive, receive and distribute deliveries, manage drinks/snacks, coordinate team lunches, and oversee all maintenance needs.
Manage all facilities maintenance and repair requests, ensuring issues are resolved quickly.
Oversee vendor relationships for all office-related services (ex., pest control, cleaning services, and maintenance support).
Own the operational side of contract and NDA management; tracking agreement status, coordinating signatures, and maintaining organized records.
Handle facilities-related emergency communication and response protocols.
Cascade office information to the Hubble team regarding visitors, maintenance, policies, etc.
Drive process improvements in workplace operations, optimizing workflows for efficiency.
Provide general troubleshooting support to staff for office-related issues.
Cascade critical operational information company-wide in a timely, clear, and professional manner.
Co-own warehouse operations alongside the Lab Manager: inbound receiving, organized storage, outbound fulfillment, and cross-functional coordination with hardware, engineering, and supply chain teams.
Ensure HQ and warehouse safety compliance: maintain a clean, organized, OSHA-aligned environment and enforce safety protocols for all staff.
Act as a culture steward; intentionally design the physical and programmatic environment to reflect Hubble's values, energy, and ambition.
Take ownership of the existing visitor experience — from arrival to departure — creating a polished, welcoming environment for employees, investors, board members, candidates, and partners.
Build and sustain the programs and rituals that make Hubble feel like a place people want to be: all-hands logistics, onboarding day experiences, team celebrations, wellness initiatives, and moments of recognition.
Support the Executive Assistant in planning company events, including team dinners, happy hours, and off-sites.
Partner closely with People/HR to align the physical workplace with the full employee lifecycle, from a candidate's first visit to a new hire's first week to long-tenured team members feeling seen and supported.
Establish feedback loops: surveys and leadership check-ins to continuously measure and improve workplace satisfaction.
Build and sustain programs and rituals that strengthen culture — all-hands logistics, onboarding day experiences, team celebrations, and amenity or wellness initiatives.
Support recruitment coordination: manage candidate interview logistics, room scheduling, and hospitality, ensuring every candidate leaves with a great impression of Hubble.
Be a dependable project owner for company-wide operational initiatives that touch the employee experience.
Partner with the broader Operations team on ad hoc projects and strategic priorities.
Act as an informal mentor and on-site resource for junior team members and new hires, helping people navigate how things work at Hubble and modeling the standard for ownership, collaboration, and follow-through.