Workplace Experience Manager

LiveRamp, Inc. • San Francisco, CA

39d • $86,500 - $101,500 • Onsite

About The Position

LiveRamp is hiring a Workplace Experience Manager to lead day-to-day workplace operations at its San Francisco office. The role covers reception, guest and office services, events, employee experience, and workplace readiness. The manager serves as the primary workplace partner for employees, visitors, executives, vendors, and cross-functional stakeholders at the site, and works with Workplace Experience leadership and company partners to deliver reliable operations and inclusive, accessible, welcoming environments.

The position manages workplace vendors and service providers, coordinates facilities, assets, maintenance, safety, security, sustainability, and workplace experience programs, and supports capital projects, construction, office moves, and space changes. It also develops and tracks site-level goals, KPIs, budgets, service metrics, and employee feedback; plans and executes in-office, hybrid, and virtual events; maintains workplace documentation and emergency-preparedness materials; and identifies operational risks and improvements. Occasional executive administrative support may be provided as needed.

The role is onsite in LiveRamp’s San Francisco office five days a week. During the first six months, the manager is expected to learn the office, build key relationships, assess operational priorities, and create an improvement plan. Within 12 months, the manager will lead measurable improvements to operations, vendor performance, workplace programs, and event execution. Within 18 months, the manager is expected to be a trusted workplace advisor with scalable practices and a track record of improving employee and visitor experiences.

Requirements

• At least 5 years of experience in workplace experience, facilities management, office operations, hospitality, or a related field.
• Experience managing office operations, vendors, facilities services, employee programs, or events in a corporate environment.
• Experience planning large-scale events, monthly happy hours, and other engagements.
• Demonstrated project management experience, including developing plans, managing timelines, coordinating stakeholders, tracking risks, and delivering outcomes.
• Experience managing budgets, contracts, invoices, service agreements, or vendor performance.
• Ability to work onsite in the San Francisco office and respond to workplace operational needs.
• Strong written and verbal communication skills, including the ability to communicate effectively with employees, vendors, executives, and partners at all levels.
• Ability to organize competing priorities, make informed decisions, and follow through on commitments in a fast-paced environment.
• Experience using workplace, project management, collaboration, ticketing, or office-management software.
• Ability to handle confidential information and sensitive workplace matters with discretion.
• Demonstrated commitment to creating inclusive, accessible, and welcoming workplace experiences.
• Ability to collaborate across functions and locations.
• A practical, service-oriented approach to problem-solving and process improvement.

Nice To Haves

• Experience supporting agile, hybrid, or flexible work environments.
• Experience planning and executing executive meetings, board meetings, company celebrations, or large-scale employee events.
• Experience with workplace analytics, employee feedback programs, operational reporting, or performance dashboards.
• Experience with health and safety, emergency preparedness, business continuity, sustainability, or accessibility programs.
• Experience leading change-management communications and employee adoption initiatives.
• Experience working with global or multi-site Workplace Experience teams.
• Familiarity with facilities-management systems, visitor-management platforms, space-planning tools, procurement systems, or project-management software.

Responsibilities

• Lead day-to-day workplace operations for the San Francisco office, including reception, guest services, office services, events, employee experience, and workplace readiness.
• Serve as the primary workplace partner for employees, visitors, executives, vendors, and cross-functional stakeholders at the assigned site.
• Manage workplace vendors and service providers, including scopes of work, service levels, contracts, invoices, issue resolution, and renewal evaluations.
• Coordinate facility, asset, maintenance, safety, security, sustainability, and workplace experience programs with internal teams and external providers.
• Support capital projects, construction activities, office moves, space changes, and other workplace initiatives through planning, communication, execution, and closeout.
• Develop and track site-level goals, KPIs, budgets, service metrics, and employee feedback to improve operations and demonstrate impact.
• Plan and execute in-office, hybrid, and virtual events, including marquee employee events, executive meetings, board meetings, and company gatherings.
• Partner with Workplace Experience leadership to implement programs that support evolving ways of working and create inclusive, accessible, and welcoming environments.
• Collaborate with Business Technology, Security, Finance, People and Culture, Communications, executive assistants, and other business partners to deliver coordinated workplace programs.
• Identify operational risks and improvement opportunities, establish action plans, and communicate progress, decisions, and results to stakeholders.
• Maintain accurate workplace documentation, operating procedures, vendor records, schedules, and emergency-preparedness materials.
• Provide occasional executive administrative support as needed.
• Learn the San Francisco office, establish relationships with key partners and vendors, assess operational priorities, and create a plan for service and experience improvements during the first six months.
• Lead measurable improvements to site operations, vendor performance, workplace programs, and event execution within 12 months.
• Develop scalable operating practices, strong stakeholder relationships, and a demonstrated record of improving employee and visitor experiences within 18 months.

Benefits

• Flexible paid time off and paid holidays.
• Options for working from home.
• Paid parental leave.
• Medical, dental, vision, life, and disability benefits.
• Employee assistance program and voluntary benefits.
• Perks programs for healthy lifestyles and career growth.
• 401(k) matching: 1:1 match up to 6% of salary.
• In-person and virtual events, including game nights, happy hours, camping trips, and sports leagues.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed