Workplace Experience Manager II

Latham & Watkins LLP • San Francisco, CA

4d • $140,000 - $160,000 • Onsite

About The Position

The Workplace Experience Manager II is an integral part of Latham’s Workplace Experience (WE) team. This role will be responsible for the development and execution of strategies and procedures employed at the local level to deliver a best in class experience for personnel and clients of the firm, whether remote or in-person, while partnering with office administration, department managers, and regional leadership to deliver a top quality, client-focused working experience, and designing and implementing experience-related guidelines, best practices, and standards. This role will be located in our San Francisco office and will require in-office presence Monday - Friday.

Requirements

• Demonstrate the ability to think critically and engage in effective decision making
• Possess a positive attitude and a strong sense of urgency in resolving any issues that may arise
• Display excellent organizational skills to manage time well, prioritize effectively, and handle multiple and competing deadlines
• A Bachelor’s degree or equivalent
• A minimum of ten (10) years’ relevant experience in hospitality, customer service management, or other applicable industry, preferably

Responsibilities

• Acting as a resource, subject matter expert, and business partner to firm leaders, attorneys, and other key stakeholders in managing and setting direction for high quality Workplace Experience initiatives, while staying abreast of industry trends
• Recruiting and training talent, identifying professional development opportunities for the team, and effectively coaching team and individuals to enhance their performance and achieve desired outcomes
• Leveraging and interpreting data to manage dynamic utilization of office space and to understand client needs and making recommendations for improvement, while evaluating and identifying innovative ways to streamline and enhance service delivery to maximize the Workplace Experience
• Influencing and directing best-in-class client service delivery by department staff and applicable vendors, driving one-stop resolution for internal and external client inquiries, and coordinating with vendor partners to ensure impeccable attention to detail, client service, and accountability to established Service Level Agreements and Key Performance Indicators as needed
• Managing department expense allocation, addressing variances to budget, and other financial management duties of the department while exercising strong fiscal judgment and discipline
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

Benefits

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional development programs
• Employee discounts
• Affinity groups, networks, and coalitions for lawyers and staff

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees