Client Experience Manager- Workplace

Watson • Poulsbo, WA

4d • $29 - $38 • Onsite

About The Position

Welcome. We’re glad you're here. For more than 50 years, Watson has designed and built award-winning workplace solutions for the world’s most forward-thinking companies. From our manufacturing home in Poulsbo, WA, we build with integrity, source quality materials, protect our environment, and treat people like the essential contributors they are. We are builders, and we’re looking for a Client Experience Manager who is ready to build alongside us. The Client Experience Manager supports Watson’s Contract Furniture division and thrives on cultivating productive, positive relationships with industry professionals; A&D firms, dealers, end-users, and sales partners. You’ll bring clarity to complex projects, champion the Watson product line, and guide projects from early concept to pre-installation with care, accuracy, and confidence. Welcome to The Orchard Please note: This role is 100% on-site at The Orchard, our breathtaking Pacific Northwest workplace in Poulsbo, Washington. The Orchard is more than just a campus. It’s a living, breathing reflection of who we are — surrounded by towering Douglas firs, winding walking trails, and mountain views that make every day feel inspired. It’s also where you’ll find dogs wagging their tails down the hallways, team members gathering for our monthly BBQs, and spontaneous brainstorming sessions that turn into real change. We believe in investing in growth, yours and ours. We provide learning and development opportunities that help you stretch your skills, explore new ideas, and turn curiosity into capability. What Sets This Role Apart Works primarily with industry professionals (A&D and dealers). Provides consultative support based on established specifications and basis-of-design needs. Focuses on pre-installation through shipment, with the ability to support projects end-to-end when required. Bridges technical accuracy, relationship building, and design-oriented problem solving.

Requirements

• How to think critically and creatively when facing new or complex challenges.
• How to communicate clearly, confidently, and warmly — in writing and conversation.
• How to manage multiple projects and shifting priorities while remaining organized and attentive to detail.
• How to work independently and collaboratively in equal measure.
• Proficiency with Microsoft Office tools and exposure to CRM systems.
• Ability to learn and utilize CET to produce quotes, layouts, and deliverables (existing CET experience is a plus).
• You hold a Bachelor’s degree or equivalent professional experience.
• You bring 2+ years of experience in project management, design, and/or customer experience (commercial or contract furniture experience strongly preferred).
• You are analytical, thoughtful, and adept at solving problems with both logic and creativity.
• You excel at managing multiple projects simultaneously with accuracy and focus
• You possess strong analytical and critical thinking skills to solve problems and develop creative solutions.
• You are energized by partnership — with designers, dealers, sales reps, architects, and internal teams.
• You bring genuine care to your work and pride in delivering an exceptional customer experience.

Responsibilities

• Be a partner to our customers
• Serve as the main point of contact for A&D, dealers, end-users, sales reps, and internal stakeholders.
• Provide consultative support to industry professionals, interpreting specifications, recommending solutions, and supporting both standard and custom product needs.
• Guide projects from concept to shipment
• Communicate project timelines, deliverables, and expectations to internal teams for seamless project execution.
• Monitor project progress, anticipate challenges, and provide solutions proactively.
• Create thoughtful, accurate deliverables
• Utilize CET to develop accurate quotes, layouts, and formal project documents based on project goals, specifications, and pricing.
• Collaborate with A&D, dealers, and sales reps to ensure product solutions meet all specifications, from a single piece to full floorplans.
• Champion the Watson product
• Foster deep expertise in Watson’s standard and custom offerings and serve as a resource to internal and external partners.
• Present design and product recommendations during customer and sales meetings.
• Participate in customer visits to strengthen relationships and deepen understanding of their needs.
• Maintain clarity, accuracy, and communication
• Track orders in acknowledgment status and resolve discrepancies.
• Maintain detailed project documentation including decisions, revisions, and customer requests.
• Maintain and update opportunity details in the CRM — dates, values, notes, and all relevant information.
• Understand contracts and cooperative purchasing agreements relevant to project work.
• Coordinate across sales, marketing, design, engineering, and production as needed to support project success.
• Provide occasional cross-coverage for other Client Experience Managers — including the Consoles Furniture division — to ensure customers receive seamless, consistent support.

Benefits

• INSURANCE | All employees and their dependents will have the ability to enroll in medical, dental, vision, and life insurance plans. If enrolled, benefits begin on the first day of the month following the 60th day of employment at Watson.
• RETIREMENT | Watson will match 50% of employees’ 401k contributions, up to 2.5% of base annual salary. All employees over the age of 18 will be automatically enrolled on the first day of the month following 60 days of employment. You can opt out, decrease, or increase contribution at any time.
• PAID TIME OFF | Full Time hourly employees can expect to earn roughly 80 hours of vacation time off during their first year at Watson, 120 hours of vacation time off during years 2-5, and 160 hours of vacation time off each year after being employed for 6 years. Additionally, full-time employees can also expect to earn 52 hours of sick time per year. Both buckets of PTO are accrued on a per hour worked basis and can result in more or less paid time off accrued based on their hours worked.
• PAID HOLIDAYS | Watson is closed for 8 holidays every year and offers every employee an additional paid holiday to choose upon employment.
• PROFIT SHARING | Profit Sharing is how we reward the effort and commitment of our employees. Generally, 25% of profits are allocated to the Profit Sharing Plan after the baseline profit level is met. The overall profit sharing amount varies from year to year.
• EMPLOYEE ASSISTANCE PROGRAM | This is a free service for all employees and dependents to provide support for any mental, emotional, relational, and financial need, as well as crisis and grief support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees