Workplace Experience Manager, Chicago

Qualtrics•Chicago, IL

11d•Hybrid

About The Position

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing. Workplace Experience Manager, Chicago Why We Have This Role The Global Real Estate Team serves as a centralized support function responsible for managing Qualtrics' global sites. We design and maintain innovative environments that enable Qualtrics to operate efficiently and effectively. Our mission is to enhance employee productivity and well-being by fostering a safe, compliant, and collaborative workplace culture where individuals can thrive. We manage the company's real estate assets and strategies on a global scale, encompassing real estate strategy, transactions and optimization, facility management, workplace experience, and health and safety. The Workplace Experience Team ensures a best- in class end-to-end workplace experience for all employees, customers and visitors across managed sites, creating a positive atmosphere and driving engagement for our employees. This role is responsible for supporting the day-to-day operations of the workplace environment at our Chicago office and may manage remote sites. How You’ll Find Success Excellent communication and interpersonal skills; ability to effectively manage feedback. Develop strong and respectful working relationships with teammates, peers, and stakeholders. Take ownership and work independently on tasks and projects with little instruction. Effectively convey ideas, solutions, and problems with manager, peers, and customers. Embody a One Team mentality; enthusiastic to work with and learn from others. How You’ll Grow Being part of a Global organization and team will allow the opportunity to work with and learn from cross functional colleagues around the world. Qualtrics' commitment to professional growth and development for their employees can be found through a range of continuing education programs including online platforms, virtual and in-person workshops.

Requirements

4+ years of workplace programs, facilities, employee experience, events, and/or site management experience.
Requirement to be on-site during normal business hours, Monday-Friday, and an understanding that the nature of this work might necessitate some after-hours engagement or emergency response.
Strong customer service skills that involve solving more complex issues, actively listening to employee feedback and implementing suggestions for improvement.
Experience in organizing events and managing small projects efficiently.
Experience working with cross-functional teams.
Ability to collect and analyze feedback to improve workplace services.
A proven ability to be a self-starter capable of driving results without significant supervision.
Exceptional organizational skills, ability to multi-task and successfully coordinate multiple projects simultaneously; ability to prioritize activities effectively, while ensuring a high level of accuracy and attention to detail.
Ability to manage a workplace experience budget; analytical skills, financial management and reporting.
Creative program development, utilizing feedback to drive improvements.
Proficient with Google and Microsoft product suites, and other productivity software tools.

Nice To Haves

Familiarity with facility management principles and operations is a plus.

Responsibilities

Ensure a best in class end-to-end workplace experience for all employees and external guests across managed sites; driving a sense of experience for each employee and visitor to Qualtrics offices
Oversee Workplace Service operations including; front desk receptionist, mailroom, janitorial, food & beverage, copy/print business supply hub, fitness centers, storage, and other amenities.
Manage in-office food services program; ensuring healthy variety in a cost effective way.
Manage the activities of the on-site contractors, providing guidance and support, and ensuring all contracted services are being provided.
Develop, plan, and execute employee events in the office based on employee feedback and interests, an average of 10-20 events per calendar year.
Coordinate logistics for internal events, including catering, setups, and communications.
Monitor and evaluate the success of workplace events, making recommendations for future improvements.
Manage Operational Expenses for assigned cost centers; efficient use of budget, tracking and reporting expenses, and vendor accountability.
Reporting out on a monthly and quarterly basis.
Partner with Real Estate, Facilities, Security, and Health and Safety to ensure compliance and best practices within the workplace.
Deploy Space Management principles by monitoring, tracking, and managing the physical workplace.
Ensuring layout, workflow, storage, and aesthetics of spaces align with intended purpose, promoting efficiency and productivity.
Support the development of Workplace Services programs, projects and initiatives to align on services globally.
Manage ad hoc projects related to Workplace Services, operations and development.
Partner with People Team, Branding and Belonging, and other cross functional teams to develop local/ regional/global programs, initiatives, activities, and events to promote company objectives and create employee engagement.
Process and procedure development; Incorporate Change Management principles for successful implementation.
Build systems that ensure seamless and “effortless” operational excellence by developing scalable work process efficiencies through technology platforms.
Stakeholder management through strong working relationships, partnership, and effective communication.
Lead team members and cross-functional partners to create an inclusive and collaborative work environment.
Culture Champion through leading by example; following company policies, embracing diversity, and creating an environment of inclusion.
Ensure safety standards are being met at managed sites by holding a leadership role on Safety Committee in partnership with the Global Environmental Health & Safety Program Manager.

Benefits

Qualtrics Experience Program - $1800 annually for an experience of your choosing (eligible after one year)
Wellness Reimbursement Program - $1200 annually ($300/quarter) for wellness related activities
We take pride in our office design aiming at fostering creativity from our city views to an open and collaborative workspace.
The Qualtrics Hybrid Work Model : Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation.
For the rest of the week, work where you want, owning the integration of work and life.
For full-time positions , this pay range is for base per year; however, base pay offered within this range may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, paid time off, a wellness reimbursement, mental health benefits, and an experience bonus.
For a detailed look at our benefits, visit Qualtrics US Benefits .

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