Senior Manager, Workplace Experience

Duolingo • Pittsburgh, PA

1d • Onsite

About The Position

Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and that’s where you come in! At Duolingo, you’ll join a team that cares about educating our users, experimenting with big ideas, making fact-based decisions, and finding innovative solutions to complex problems. You’ll have limitless learning opportunities and daily collaborations with world-class minds — while doing work that’s both meaningful and fun. Join our life-changing mission to develop education for our half a billion (and growing!) learners around the world. Read our blog to learn more. About the role... Are you an experienced leader who builds inspiring, high-performing workplaces? Do you excel at elevating employee experience at scale and driving innovation across multiple sites? Duolingo is seeking a Senior Workplace Manager to own strategy and operations for our Pittsburgh headquarters and build an environment that reflects our culture, strengthens community, and supports our people as we grow. :brain: You will... Own and evolve the workplace operations strategy for our Pittsburgh HQ (~500 employees), ensuring our spaces, services, and experiences align with business needs and Duolingo values. Lead and develop a high-performing team —including vendor(s), contractors, and internal staff—to deliver consistently exceptional service (e.g., Pittsburgh’s F&B program). Manage large-scale programs and budgets , balancing operational excellence with innovation, efficiency, and long-term scalability. Oversee complex projects , such as co-leading the Pittsburgh Under One Roof initiative and contributing to cross-site standards and programs in partnership with ESC peers. Act as a thought leader in workplace experience , continuously identifying trends and standard processes to enhance hospitality, sustainability, operational efficiency, and employee engagement. Represent the Pittsburgh site in company-wide planning, including strategic roadmap discussions, space forecasting, and business continuity initiatives. Cultivate strong cross-functional partnerships with IT/AV, People, Finance, and other stakeholders to ensure operational alignment and flawless workplace execution. Champion a culture of hospitality and inclusion , ensuring every employee and guest feels encouraged, supported, and connected to our mission.

Requirements

• 7–10 years of experience in workplace, facilities, or hospitality management, including team leadership and management of multi-vendor programs.
• Demonstrated success in strategic planning, budget ownership, and cross-functional influence.
• Exceptional communication and stakeholder leadership skills, with the ability to advocate for workplace initiatives across levels and functions.
• A data-driven outlook, using metrics to identify improvements, inform decisions, and justify investments.
• The ability to thrive in a fast-moving, high-growth environment with evolving needs.
• A bachelor’s degree or equivalent experience.
• Ability to work full-time onsite at our Pittsburgh HQ.

Nice To Haves

• Experience leading regional or multi-site workplace operations.
• Background in workplace strategy, space planning, or change management.
• A track record of designing programs that improve employee engagement and strengthen organizational culture.
• A deep passion for Duolingo’s mission, with curiosity for language, learning, and human connection.

Responsibilities

• Own and evolve the workplace operations strategy for our Pittsburgh HQ (~500 employees), ensuring our spaces, services, and experiences align with business needs and Duolingo values.
• Lead and develop a high-performing team —including vendor(s), contractors, and internal staff—to deliver consistently exceptional service (e.g., Pittsburgh’s F&B program).
• Manage large-scale programs and budgets , balancing operational excellence with innovation, efficiency, and long-term scalability.
• Oversee complex projects , such as co-leading the Pittsburgh Under One Roof initiative and contributing to cross-site standards and programs in partnership with ESC peers.
• Act as a thought leader in workplace experience , continuously identifying trends and standard processes to enhance hospitality, sustainability, operational efficiency, and employee engagement.
• Represent the Pittsburgh site in company-wide planning, including strategic roadmap discussions, space forecasting, and business continuity initiatives.
• Cultivate strong cross-functional partnerships with IT/AV, People, Finance, and other stakeholders to ensure operational alignment and flawless workplace execution.
• Champion a culture of hospitality and inclusion , ensuring every employee and guest feels encouraged, supported, and connected to our mission.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees