Workplace Experience Manager

Pivot • Santa Clara, CA

12h

About The Position

PIVOT INTERIORS Our organization includes a strategic team of big thinkers and creatives who truly work interdependently. Whether designing projects for our innovative clients, developing multi-pronged marketing strategies, or delivering preeminent customer experience, we are constantly finding ways to underscore our promise to partner with our clients to make inspiring spaces that unlock their people’s greatest potential. The pace is fast, and the learning is constant…but as part of a team this driven, the possibilities are endless. Your Role at Pivot Pivot creates workplace environments to enable people to do their best work. The Workplace Experience Manager is responsible for planning, executing and elevating client and internal experiences across our Northern and Southern California showrooms and other event locations. This role partners closely with Sales, supporting relationship-building, pipeline development, brand activation, and overall brand presence within the market. The Workplace Experience Manager will co-own events and experience execution alongside the Marketing Director, translating strategy into well-run, polished and repeatable experiences.

Requirements

• A high school diploma or GED plus bachelor’s degree and at least 5 years of experience in event planning, hospitality, marketing events or experience management; or equivalent combination of education and experience.
• Demonstrated ability to independently plan and execute small to large scale events from beginning to end.
• Experience managing multiple events, timelines and vendors simultaneously.
• Ability to comfortably and successfully work in a fast-paced, client-facing environment.
• Ability and willingness to travel as events require.
• Strong organizational, detail-oriented, communication and follow-through skills.
• Familiarity with standard concepts, practices, and procedures within Architecture & Design, commercial interiors or related industries.
• Experience supporting corporate marketing and business development departments.
• Experience using CRM systems, event tracking or project management tools.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals written in English.
• Ability to write routine reports and correspondence in English.
• Ability to identify and pursue missing or incomplete data.
• Ability to speak effectively, in English, before small groups of customers or employees of organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent.
• High level of accuracy and attention to detail.
• Extensive background in use of word processing and database programs.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Responsibilities

• Plan and execute a consistent cadence of events across all Pivot locations including: Showroom tours and hosted client meetings. A&D-focused, client, manufacturer, rep partner, internal culture and employee engagement events, etc. Select off-site activations (industry dinners, conference-adjacent events, experiential outings, etc.)
• Ownership of event execution from concept through completion including: Event timelines, budgets, vendor coordination, catering, audio/visual needs, branded materials, etc. Onsite execution including “day of” problem solving and coordination and post-event breakdown.
• Ensure events are delivered on time, within budget and aligned with defined goals and designated audiences. Maintain consistency in event quality and execution standards across all locations while adapting experiences to audience and objectives.
• Support elevated, brand-aligned showroom experiences that are consistently event and client ready including: Coordinating with internal teams for furniture and space planning needs, including updates as necessary. Advance hospitality planning and preparation for a high-level guest experience across all showrooms.
• Serve as an onsite host and point of contact during key client visits and events, ensuring a seamless and elevated guest experience.
• Partner with Marketing and Sales teams to plan and execute events aligned with business development and relationship goals. Coordinate pre-event preparation including internal alignment, logistics and “run-of-show” planning.
• Collaborate with Marketing team on: Event invitations and communications. Social media content related to events and showroom activities. Post-event recaps, photos and internal reporting.
• Improve sales event adoption processes by making planning, participation and follow-up processes clear and efficient.
• Manage and maintain company events calendar for all locations. Track event-related metrics including attendance, audience type, showroom usage and qualitative feedback. Support foundational ROI tracking tied to relationships, showroom engagement and pipeline where applicable. Identify opportunities to improve event processes to increase efficiency and consistency.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level