Workplace Experience Manager

IST Management Services•Manhattan, NY

7d•$32 - $35•Onsite

About The Position

IST Management is seeking a professional, hospitality focused Office Services Site Manager to join our prestigous Midtown Manhattan team! The Office Services Manager is responsible for providing on-site management to support our facilities, hospitality, conference room and office support services operation in a highly professional office environment. Ideal candidates will have the ability to confidently interact with clients and visitors, possess excellent communication abilities, display superior concierge-style hospitality standards, and are ready to grow in their professional career. Previous experience as a people manager is mandatory! Who We Are IST Management is a business process outsourcing company. We have over 1,800 employees and have been in business for over 26 years, with operations in over 38 cities across the U.S. We provide Facilities and Office Services Management, e-Discovery services including processing, hosting, court reporting, collections and forensics, managed review, and managed services. IST Management is one of the fastest-growing e-Discovery and facilities management companies in the U.S. We’ve been honored as one of the Nation’s Best & Brightest Companies to Work For, awarded the HR Professional Excellence Award from the Society for Human Resource Management, and we’ve made the INC 5000 list. We’re a proud partner of the Military Spouse Employment Partnership through our nation’s Department of Defense, and have committed to Hiring Our Heroes mission to hire 100,000 active and former service members. We’re a privately held American company still under the leadership of our original founder, President & CEO Hal Blackman. We pride ourselves on commitment to excellence for our clients, the passion we put into our work each day, and upward mobility for our talented front line employees. Location: Midtown Manhattan- easy access to the Rockefeller Center subway station Benefits Include : Medical, Dental, Vision, STD, LTD, Life, 401k, Paid Time Off, 7 paid holidays, and Bonus Incentives! Hourly Compensation : $32/hr-$35/hr USD Hours: 8am to 5pm - Monday-Friday w/ 1 hour break; with flexibility to work Over Time as needed You can check out istmanagement.com for more info on us!

Requirements

Ideal candidates will have the ability to confidently interact with clients and visitors, possess excellent communication abilities, display superior hospitality standards, and are ready to grow in their professional career.
Previous experience as a people manager is mandatory!
Minimum of 2 years related experience
High School Diploma required, some college preferred
authorization to work for any employer in the US required
Microsoft Office proficiency required
Excellent communication skills both verbal and written
Ability to effectively work individually or in a team environment
willingness to cross-train for other job functions
Ability to meet employer's attendance policy
Ability to lift up to 50 lbs on occasion
IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at [email protected]. Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission. IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.

Responsibilities

Deliver a premium service culture
Consistently model and uphold a warm, refined, and highly hospitable experience—similar to luxury hotel standards.
Provide polished, professional verbal and written communication to internal and external clients.
Coordinate and oversee preferred vendors to ensure service quality and accountability.
Manage a team of on-site employees with a focus on performance, service excellence, and daily execution.
Support and guide staff to ensure both the team and the organization succeed.
Provide ongoing training, coaching, and hospitality-focused development for Office Services staff.
Lead regular team meetings and collaborate with management on priorities and updates.
Assist in the development, implementation, and refinement of SOPs to ensure consistent white-glove standards.
Support small-scale planning and changes to the workspace as needed.
Create, maintain, and track purchase orders with accuracy and detail.
Maintain logs, checklists, and service documentation with exceptional attention to detail.
Follow all safety procedures and support general operational tasks as assigned.
Provide elevated service and support for one dedicated floor, ensuring a frictionless and polished workplace experience.
Manage room scheduling, setup, breakdown, and resets.
Coordinate food and beverage services with a refined, hospitality-driven approach.
Ensure all spaces maintain a clean, concierge-level presentation.
Respond to and manage facilities-related requests in partnership with building teams and vendors.
Oversee mail, shipping, receiving, and internal distributions.
Manage office supply inventory and ensure all work areas are fully stocked, organized, and immaculate.
Oversee pantry presentation, inventory, and ordering to maintain a polished, high-quality experience.
Ensure all Office Services equipment is operational and serviced as needed.
Perform light administrative duties to support the workplace and leadership team.