Workplace Experience & Facilities Coordinator
Cushman & Wakefield•New York, NY
•$29 - $34•Onsite
About The Position
The Workplace Experience & Facilities Coordinator is a key member of the onsite Cushman & Wakefield account team, responsible for delivering a seamless workplace experience while ensuring efficient facility operations and maintenance. This role serves as the primary point of contact for employees and the client Facility Manager, supporting both customer engagement and technical / vendor coordination.
Requirements
- 3–5+ years of related experience in facilities or workplace services
- Knowledge of building systems and operations
- Proficiency in Microsoft Office and CMMS systems
Nice To Haves
- Bachelor’s degree preferred or relevant technical certification
Responsibilities
- Serve as the first point of contact for employees and visitors
- Provide high-touch support, wayfinding, and workplace guidance
- Build relationships with employees and cross-functional partners
- Troubleshoot workplace issues and ensure timely resolution
- Educate employees on workplace tools, policies, and space usage
- Capture and communicate employee feedback (voice of customer)
- Support event requests, set up, and takedown
- Ensure daily readiness of workspaces and conference rooms
- Conduct walkthroughs to identify issues
- Submit work orders proactively
- Maintain a professional and organized workspace environment
- Oversee daily maintenance activities for quality assurance
- Receive, assess, and prioritize work orders
- Schedule repairs and coordinate vendors, including management of vendors
- Maintain the CMMS system to ensure accurate information on assets and maintenance, and manage accurate and timely closure of work orders.
- Support purchase orders and staying compliant with purchasing policies
- Conduct safety and quality inspections
- Perform monthly building inspections
- Support preventative maintenance programs
- Ensure vendor compliance with safety standards
- Follow escalation protocols
- Identify process improvement opportunities
- Maintain proactive and service-oriented approach
Benefits
- health, vision, and dental insurance
- flexible spending accounts
- health savings accounts
- retirement savings plans
- life, and disability insurance programs
- paid and unpaid time away from work
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
