Workplace Experience Coordinator

Aston Carter•Boston, MA

1d•$23 - $25•Onsite

About The Position

The Workplace Experience Coordinator delivers a world-class customer service experience to employees and visitors in a designated office building. This role supports a wide range of workplace services, including reception, mailroom operations, office supplies, onboarding support, and on-site events, ensuring the workplace runs smoothly and feels welcoming and efficient for everyone.

Requirements

High School Diploma or GED.
Up to 2 years of job-related experience in administrative support, office services, customer service, or a similar role.
Ability to follow established work routines, procedures, and standards consistently.
Strong communication skills to exchange clear and straightforward information in person, by phone, and in writing.
Working knowledge of Microsoft Office applications, including Word, Excel, Outlook, and similar tools.
Strong organizational skills with the ability to manage multiple tasks and priorities in a busy office environment.
Capability to lift and move packages or materials up to 25 pounds as part of daily responsibilities.
Customer service mindset with the ability to respond professionally to inquiries and resolve issues promptly.

Nice To Haves

Experience in mailroom operations, print services, or facilities support is beneficial.
Experience in office administration, front desk reception, or workplace coordination is an advantage.
Comfort presenting information and speaking to groups of various sizes.
Ability to work effectively with vendors and internal stakeholders to coordinate services and events.
Inquisitive mindset with a willingness to learn existing procedures and continuously improve the workplace experience.

Responsibilities

Serve as the first point of contact for everyone entering the facility, greeting all visitors and employees with a friendly, professional, and welcoming demeanor.
Issue visitor and parking passes while following established security protocols and procedures.
Answer incoming telephone calls in a professional manner, creating a positive first impression and directing inquiries appropriately.
Create basic presentations and speak to groups of various sizes as needed to support workplace communications and events.
Sort, distribute, and organize incoming and outgoing mail to ensure timely and accurate delivery throughout the office.
Handle print operations by operating printers, copiers, and related equipment to support daily business needs.
Receive, log, and distribute packages and deliveries in the mailroom, ensuring proper documentation and timely processing.
Perform physical tasks such as lifting packages or materials weighing up to 25 pounds as part of mailroom and office support duties.
Move throughout the office to deliver mail, collect documents, and provide support to various departments as needed.
Coordinate and execute workplace services including mail services, office supply services, and onboarding support for new employees.
Arrange and confirm recreational, dining, and business activities on behalf of requestors.
Acknowledge inquiries or complaints from employees, guests, and co-workers, and provide solutions in a professional, customer service–driven manner.
Organize and manage on-site events, including securing event space, coordinating room setup and tear down, and arranging delivery of supplies.
Follow property-specific security and emergency procedures, and promptly notify appropriate parties to help ensure the safety of all individuals in the building.
Coordinate with vendors who supply services or goods to the workplace, supporting smooth delivery and service execution.
Explain detailed or complex information clearly within the team and follow specific directions provided by leadership.
Use existing procedures and clearly defined methods to complete daily tasks and solve straightforward problems, while maintaining a high standard of accuracy and reliability.